Aliaksei Zhyhlinski
Warsaw
Summary
A graduate of the Small and Medium Enterprise Management course. Still active professionally since the beginning of my studies. Currently in the position of Customer Servise Specialist. I can both work in a group and organize the work of a team taking the role of a leader. I am fluent in Polish, English and Russian. My work requires me to perform tasks in Microsoft and other environments, so I have practical
skills in word, excel and programs dedicated to customer service (CRM), store merchandising (WMS) and PowerBi. In addition to my role as a Customer Servise Specialist, I have also worked as a darkstore manager, a courier and as a assistant manager. These were valuable experiences for me, which gave me a better understanding of various aspects of working with customers. I can cope well in stressful situations that require immediate decision-making
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Customer Service Specialist
Lisek.app
Warsaw
04.2025 - 05.2025
Management assistant
Platit Legko (Ukraine)
Warsaw
09.2024 - 04.2025
- In my role as an assistant, I was responsible for ensuring immediate, reliable communication with clients, which allowed me to respond quickly to their needs and build long-term relationships.
- I created comprehensive financial reports - including revenue analysis, cost analysis and preparation of personalised reports for managers - which supported strategic management decisions.
- I clarified day-to-day issues raised by managers, ensuring that solutions were implemented quickly and efficiently.
- I carried out advanced technical tasks, including migration and optimisation of the database in the CRM system, automation of processes and implementation of tools to increase operational efficiency.
- My responsibilities also included the completion of complete customer contact information - verifying, standardising and enriching the data profile, ensuring consistency and ease of access.
- I designed and configured Google Sheets, creating automated dashboards and scripts to streamline the team's workflow.
Darkstore Manager
Lisek.app
Warsaw
04.2022 - 07.2024
- As darkstore manager for the past two years, my responsibilities included comprehensive staff management, including rostering, recruitment, training and staff appraisal.
- I was responsible for the effective stocking of the warehouse, monitoring stock levels and liaising with suppliers to ensure smooth logistics processes.
- In addition, I was involved in product quality control and database monitoring to optimise warehouse operations.
- My professional experience has allowed me to develop my skills in team management, work organisation and improving warehouse processes.
- In addition, I participated in the creation of courier and picker training.
Customer-support
Lisek.app
Warsaw
05.2023 - 03.2024
- In my role as a customer service specialist, my responsibilities included handling customer queries and complaints through telephone contact, responding to emails and interacting with customers on social media platforms.
- I was responsible for providing professional and courteous customer service, resolving issues and providing information regarding deliveries and products.
- Additionally, I monitored and responded to customer feedback on social media, ensuring a positive image for the company.
- My experience allowed me to develop my communication skills, conflict resolution and effective management of customer interactions across various communication channels.
Courier
Lisek.app
Warsaw
10.2021 - 03.2022
- My duties as a courier included packing and delivering purchases according to an agreed schedule and delivery route.
- I was responsible for ensuring that goods were delivered to customers in a timely and safe manner, ensuring their completeness and condition.
- In addition, I dealt with documentation related to deliveries and maintaining good customer relations.
- My experience allowed me to develop organisational, communication and coping skills in a dynamic working environment.
Education
Bachelor's degree - management and marketing, Management of small and medium-sized enterprises
Academy of Economics and Humanities
09.2021 - 07.2024
Skills
- Microsoft Excel and Word
- Google Forms
- Team management
- Warehouse management systems (WMS)
- Customer relationship management (CRM)
- Power BI
- Negotiation skills
Personal Information
Date of birth: 08/23/03
Timeline
Customer Service Specialist
Lisek.app
04.2025 - 05.2025
Management assistant
Platit Legko (Ukraine)
09.2024 - 04.2025
Customer-support
Lisek.app
05.2023 - 03.2024
Darkstore Manager
Lisek.app
04.2022 - 07.2024
Courier
Lisek.app
10.2021 - 03.2022
Bachelor's degree - management and marketing, Management of small and medium-sized enterprises
Academy of Economics and Humanities
09.2021 - 07.2024
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