Alice Szczap
Summary
Hardworking, positive person. Greatly appreciate working with people. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Conflict-free, creative and have willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Waitress
Polly Pizza
02.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- People skills
- Participation in coffee, wine and service training courses
Volunteer
Welfare Center "Pod Skrzydłami"
05.2023 - Current
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Holding therapy classes: relaxation, english classes
- Helping participants preparing dinners
- Spending time with participants with mental health issues
- Experience with patients with schizophrenic symptoms and other mental health problems
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Office Worker
Alma Therapy Center
12.2022 - 02.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Patient registration
- Phone calls with patients and specialists
- Making appointments for patients
Office Assistant
Feel The Flow
10.2021 - 05.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Running social media, designing clothes, gadgets for the company
- Being a tour leader and animator in France, during winter break,
Manager
La Koguta
09.2021 - 11.2021
- Juice distribution for Poland
- Contact with customers and attracting new clients
- Social media management
Office Worker
Kite Crew
06.2020 - 08.2021
- Seasonal work during summer for 2 years
- Social media management
- Interacted with customers by phone, email, or in-person to provide information about kitesurfing courses
- Organizing events and kitesurfing camps
- Working as a kitsurfing instructor
- Working as a photographer during different camps and events
- Increased customer satisfaction by providing professional and courteous front desk support.
Waitress
Winkiel, Falla, Weranda, Petit Paris
01.2017 - 01.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Shop Assistant
Shaka
06.2018 - 07.2018
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Checked incoming orders and organized new stock.
- Organized shelves
- Collected payment by cash, debit or credit card
Education
Master of Psychology - Psychology
Uniwersytet Humanistycznospołeczny SWPS
Warsaw, Poland06.2024
Graduated - Psychology
PsychoTesto
Warsaw, Poland06.2022
Graduate - English Language And Literature
EF Oxford Academy
Oxford06.2017
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Payment Processing
- Complex Problem-Solving
- Positive Attitude
- Time Management
- Professional and mature
- Social media knowledge
- Relationship Building
- Organizing and Categorizing
- Mail handling
- Office Management
- Excel spreadsheets
hobbies
- psychology, criminal psychology, clinical psychology
- Extreme sports
- kitesurfing, snowboarding, wakeboarding, surfing, skateboarding,
- boxing
- Traveling
- Photography
Languages
Polish
Native language
English
Advanced
C1
Spanish
Elementary
A2
Timeline
Waitress
Polly Pizza
02.2024 - Current
Volunteer
Welfare Center "Pod Skrzydłami"
05.2023 - Current
Office Worker
Alma Therapy Center
12.2022 - 02.2023
Office Assistant
Feel The Flow
10.2021 - 05.2022
Manager
La Koguta
09.2021 - 11.2021
Office Worker
Kite Crew
06.2020 - 08.2021
Shop Assistant
Shaka
06.2018 - 07.2018
Waitress
Winkiel, Falla, Weranda, Petit Paris
01.2017 - 01.2019
Master of Psychology - Psychology
Uniwersytet Humanistycznospołeczny SWPS
Graduated - Psychology
PsychoTesto
Graduate - English Language And Literature
EF Oxford Academy
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