Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Alicia Silva

Wrocław

Summary

Proven Salesperson with a track record of enhancing customer satisfaction and boosting sales through expert customer care and relationship building. At Woolworth South Africa and Online Stores, leveraged strong communication skills to foster client loyalty and drive repeat business, resulting in a significant increase in sales. Skilled in both customer relationship management and strategic sales techniques.

Overview

2
2
years of professional experience

Work History

Assistant

Embassy for Angola (internship)
Luanda, Angola
03.2023 - 09.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Salesperson

Online Stores/ Remote And Woolworth South Africa
10.2022 - 09.2023
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.

Tutor

Self
01.2022 - Current
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Education

Bachelor - Accounting And Finance

Uniwersytet Ekonomiczny
Wroclaw

Skills

  • Customer care
  • Relationship Building
  • Customer Relationship Building

Languages

Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Polish
Beginner (A1)

Timeline

Assistant

Embassy for Angola (internship)
03.2023 - 09.2023

Salesperson

Online Stores/ Remote And Woolworth South Africa
10.2022 - 09.2023

Tutor

Self
01.2022 - Current

Bachelor - Accounting And Finance

Uniwersytet Ekonomiczny

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Alicia Silva