Alicja Chłosta
Business Analyst
Warsaw
Summary
I graduated from the Business Process Analysis, at the Information Management. For the last 12 years I have worked in the companies, where I was responsible for implementation of projects for both ready to sell and customized products offered by the company. Thanks to excellent interpersonal, relationship and communication skills I have built strong and long term cooperation with customers and providers. Dynamic and flexible personality, quick problems’ solving and decisions making are my main assets. As a part of Amadeus IT Group, Accenture and Oriflame I have worked in multicultural environment with staff members from all corporate levels, divisions and cultures. I have demonstrated ability to work efficiently and meet demanding deadlines in fast-paced environment.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
IT Business Solution Coordinator
Oriflame Sp. z o.o.
12.2022 - Current
- Acted as a customer-facing coordinator for key IT projects, ensuring clear communication and smooth implementation processes.
- Provided ongoing IT consultancy to key users and market management teams, delivering expert insights to improve operational effectiveness.
- Led the end-to-end management of IT demands at the country level, including requirements gathering, solution development, and implementation.
- Collaborated with stakeholders to align IT solutions with business needs, ensuring timely and successful project execution.
- Proactively identified opportunities for process improvements and risk mitigation, supporting company goals and driving success.
- Entered data, generated reports, and produced tracking documents.
Business & Integration Architecture Analyst
Accenture Sp. z o.o.
01.2021 - 01.2022
- Led and supported the design and implementation of scalable solutions aligned with client objectives, contributing to cost-effective and timely project delivery.
- Translated customer needs into practical business and technology solutions, ensuring alignment with both current and future requirements.
- Managed functional and application solutions, driving successful outcomes through careful planning and coordination.
- Provided regular reporting on project status, highlighting key milestones and risks to ensure timely project completion.
Online Customer Solutions Specialist
Amadeus Polska Sp. Z o.o.
01.2018 - 01.2019
- Managed and prioritized customer requirements to support the evolution of key products and services.
- Represented the Online segment in Global Investment Optimization and Steering Committees, advocating for customer-driven budget allocations.
- Developed and documented product specifications and requirements, ensuring clear communication across teams.
- Managed budgets and R&D capacity planning, initiating corrective actions as necessary to ensure on-time delivery of products.
- Coordinated the implementation and post-launch support for key products, ensuring customer satisfaction and successful product adoption.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
Solutions Expert
Amadeus Polska Sp. Z o.o.
01.2013 - 01.2018
- Supported commercial teams in delivering tailored solutions based on customer requirements, providing technical and product insights during the sales process.
- Managed solution implementation, including testing, configuration, and post-sales support, ensuring a seamless experience for clients.
- Delivered client-facing presentations and demonstrations to ensure alignment with client business needs.
- Increased productivity by collaborating with management to develop process improvements.
Business Solutions Architect
Amadeus Polska Sp. Z o.o.
01.2011 - 01.2013
- Led workshops, campaigns, and customer visits to promote central product adoption in the Polish market.
- Delivered product updates and demonstrations to ensure customers understood new features and benefits.
- Collaborated with cross-functional teams to enhance product knowledge and provided training to support customer adoption.
- Translated customer requirements into actionable project specifications and Statements of Requirements.
- Delivered successful IT projects on time and within budget by effectively managing resources, timelines, and stakeholder expectations.
Customer Support Specialist
Amadeus Polska Sp. Z o.o.
01.2007 - 01.2011
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed customer support for product-related issues, ensuring prompt resolution of claims and escalations.
- Delivered on-site and scheduled customer training sessions to improve product knowledge and usability.
- Acted as CRM Champion for two years, improving relationship management processes and overall customer experience.
Administrative Assistant
Huawei Polska Sp. Z o.o.
01.2005 - 01.2007
- Managed fixed assets and coordinated business travel logistics for over 100 employees.
- Organized and executed special events and ensured proper documentation and reporting in coordination with the accounting department.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Travel Consultant
Polish Travel QUO VADIS Travel Agency
01.2003 - 01.2005
- Provided end-to-end travel management services, including ticketing, reservations, and customer service.
- Developed automated booking profiles for business clients and managed a reservation system with over 350 client profiles.
- Selling holiday packages for individual customers
Education
Engineer - Information Management, Business Process Analysis
Polish-Japanese Institute of Information Technology
Warsaw 01.2012 - 01.2016
Skills
- Strategic Planning and Execution
- Problem solving
- Communication and negotiation
- Consulting and optimization
- Leadership
- Innovation and Vision Development
Consent
I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Timeline
IT Business Solution Coordinator
Oriflame Sp. z o.o.
12.2022 - Current
Business & Integration Architecture Analyst
Accenture Sp. z o.o.
01.2021 - 01.2022
Online Customer Solutions Specialist
Amadeus Polska Sp. Z o.o.
01.2018 - 01.2019
Solutions Expert
Amadeus Polska Sp. Z o.o.
01.2013 - 01.2018
Engineer - Information Management, Business Process Analysis
Polish-Japanese Institute of Information Technology
01.2012 - 01.2016
Business Solutions Architect
Amadeus Polska Sp. Z o.o.
01.2011 - 01.2013
Customer Support Specialist
Amadeus Polska Sp. Z o.o.
01.2007 - 01.2011
Administrative Assistant
Huawei Polska Sp. Z o.o.
01.2005 - 01.2007
Travel Consultant
Polish Travel QUO VADIS Travel Agency
01.2003 - 01.2005
Similar Profiles
Izabela Bidzińska-ĆwiekaIzabela Bidzińska-Ćwieka
Business Controlling Manager at Oriflame Poland Sp. Z O.O.Business Controlling Manager at Oriflame Poland Sp. Z O.O.
Roman M. MeysnerRoman M. Meysner
CEO, General Manager at Selena ESG Sp. z o.o, Ocean Sp. z o.oCEO, General Manager at Selena ESG Sp. z o.o, Ocean Sp. z o.o
Lucyna MuchaLucyna Mucha
Junior Strategic Buyer at Kaufland Polska Markety Sp. Z O.O. Sp. J.Junior Strategic Buyer at Kaufland Polska Markety Sp. Z O.O. Sp. J.