Adobe Experience Manager (AEM)
Alicja Kantor-Kawa
Business Analyst (BA)/Rollout Manager
Krakow
Summary
Versatile professional with experience in business analysis, AEM content operations, and e-learning development. Brings strong skills in data analysis, gap analysis, and team coordination to improve processes, support migration work, and deliver quality results on schedule. Background in Agile, SAFe, and project coordination.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Business Analyst (BA)/Rollout Manager
TTMS
01.2025 - Current
- Drove web portal rollouts through timeline forecasting and migration reporting support.
- Managed ongoing review of project deliverables to satisfy agreement requirements.
- Coordinated rollout activities and cleared open dependencies to achieve go-live readiness.
- Gathered affiliate needs and requirements through scheduled meetings and status communications.
- Escalated risks, blockers, and dependencies through scheduled meetings and status communications.
- Improved affiliate support through question resolution, technical term clarification, ticket assistance, and feedback collection for migration team review.
- Developed change requests and user stories to support required development work.
- Notified stakeholders of rollout completion after each successful delivery.
- Oversaw feature delivery and release activity through close coordination with technical teams.
- Participated in safe ceremonies, including change control board reviews, to evaluate proposed change requests.
- Gathered business requirements and translated stakeholder needs into clear functional specifications.
- Analyzed process gaps and recommended improvements to support operational efficiency.
- Collaborated with cross-functional stakeholders to clarify priorities and resolve requirement conflicts.
- Prepared reports and summaries to communicate project status and key findings.
- Adapted quickly to changing needs while supporting consistent analysis and delivery tasks.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Content Team Coordinator/SCRUM Master
TTMS
05.2025 - 01.2026
- Creating, updating and monitoring team tickets in JIRA.
- Participating in the Agile Release Train (ART) as part of a SAFe-implementing team, attending quarterly PI planning meetings, and planning work as the team's Scrum Master.
- Presenting progress at biweekly demos as part of the ART.
- Estimating timelines and capacity requirements for incoming projects.
- Ensuring milestones are realistic and achievable, and celebrating team achievements.
- Tracking project progress, providing consistent updates, and monitoring risks or blockers.
- Ensuring both the team and client affiliates possess all necessary information for project progression, prioritizing clarity and organization to prevent misunderstandings.
- Addressing team needs and fostering a productive environment, recognizing the importance of effective communication.
- Reviewing team members' work to ensure quality before delivery to the client, with a focus on precision in content migration.
- Engaging in both giving and receiving feedback, including retrospective sessions after major projects and individual feedback sessions for professional growth.
- Assigning workload to team members.
- Organizing and leading kick-off meetings.
- Participating in interviews with new recruits for the team.
- Taking part in calls with POs, BAs and the client representatives.
- Attended sales meetings.
Content Author Team Lead
TTMS
12.2024 - 08.2025
- Gave constructive feedback to team members to support continuous improvement.
- Assigning work across team members.
- Organized and led kick-off meetings to initiate project phases.
- Conducted interviews with new candidates.
- Created and monitored team tickets in JIRA to track project progress.
- Consistently met deadlines by effectively managing time, prioritizing tasks, and maintaining strong organizational skills.
- Brainstormed ideas to create useful content for clients.
Content Author in AEM
TTMS
04.2024 - 03.2025
- Created client-focused content in AEM, aligning with specific requirements.
- Led content development across long-form deliverables, ensuring consistent voice, accuracy, and audience alignment.
- Reviewed content for grammar, structure, and clarity, strengthening readability and publication readiness.
- Coordinated with cross-functional stakeholders to gather requirements and refine content direction.
E-Learning Developer
TTMS
07.2019 - 04.2024
- Developed interactive e-learning modules in Articulate Storyline and Rise, aligning content with instructional design requirements.
- Developed assessments, knowledge checks, and scenario-based activities aligned with instructional objectives.
Education
Bachelor of Arts - Advertising And Multimedia Graphics
Tischner European University
Kraków 04.2001 -
Skills
Data analysis
Requirements gathering
Team collaboration
Project management
Workflow Analysis
Business process improvement
KPI tracking
Stakeholder management
Decision-making
Adobe Suite
Microsoft Office Suite
Agile methodology
Accomplishments
Supported a big AEM content migration project from the beginning to the end. In doing so, allowed multiple countries access to the new websites ecosystem.
Software
Adobe Suite (especially Photoshop, Illustrator and After Effects)
Figma
Lucid/Miro
Timeline
Content Team Coordinator/SCRUM Master
TTMS
05.2025 - 01.2026
Business Analyst (BA)/Rollout Manager
TTMS
01.2025 - Current
Content Author Team Lead
TTMS
12.2024 - 08.2025
Content Author in AEM
TTMS
04.2024 - 03.2025
E-Learning Developer
TTMS
07.2019 - 04.2024
Bachelor of Arts - Advertising And Multimedia Graphics
Tischner European University
04.2001 -
Hobbies
I am a Game Master in TTRPG (table-top role playing games). This consists of writing scenarios, acting out characters, creating puzzles, leading discussions, tracking time, improvisation and creative thinking.
My other hobbies are learning how to sing, taking reformer pilates lessons and training my dog (nosework).