Summary
Overview
Work History
Education
Skills
Timeline
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ALICJA NIJAK

Kraków

Summary

Strategic and people-focused professional with over a decade of experience in talent acquisition, team management, SaaS platforms, projects management, training, and client relationship management. Demonstrated ability to lead organizational change initiatives, manage complex projects, lead cross-functional teams, and deliver high-impact business solutions in both the financial services and tech sectors. Specializing in internal mobility, colleague redeployment, and stakeholder engagement to promote talent retention and cultivate a positive employee experience. Skilled in translating technical concepts into actionable strategies, streamlining processes, and improving client satisfaction on a global scale.

Overview

13
13
years of professional experience
7
7
years of post-secondary education

Work History

Partners Training Specialist

Avature
04.2024 - 05.2025
  • Delivered comprehensive enablement programs and training documentation for global implementation partners, managing full lifecycle delivery of training programs from planning to execution (including onsite trainings for Emirates and Synopsys).
  • Led the design and rollout of Avature's first Partner Certification Program, creating executive-level accreditation for strategic implementation partners.
  • Developed the full certification curriculum, including scripts, assessment flows, and delivery strategy, supporting long-term partner readiness and customer success enablement.
  • Created and maintained project plans, training schedules, and risk mitigation frameworks to support global delivery and certification scalability.
  • Worked cross-functionally with Sales and Product teams to align certification standards with business goals and platform evolution.
  • Presented solution demos, and feature overviews for global clients and implementation partners.
  • Designed scalable enablement content for client onboarding, pre-sales, and post-implementation support.
  • Translated complex system functionality into accessible materials aligned with client goals.
  • Acted as primary training advisor for client transformation projects, ensuring consistency in change communication and adoption.
  • Supported business development by preparing tailored offer decks and collaborating on training proposals.

Account Manager

Avature
10.2022 - 03.2024
  • Acted as project lead and strategic advisor for SaaS clients across EMEA, Americas, and APAC.
  • Owned end-to-end sales support lifecycle for SaaS/HR tech clients, from discovery to solution recommendation and contract handover.
  • Conducted diagnostics and maturity assessments to inform implementation roadmaps and optimization phases.
  • Facilitated governance structures including Steering Committees, QBRs, and stakeholder engagement planning.
  • Served as escalation point for strategic and operational challenges; partnered with clients to co-design resolution plans.
  • Developed and maintained customized knowledge assets, playbooks, and success plans tied to functional areas (Recruiting, HCM, Talent).
  • Championed change control processes; evaluated impact of new requests and ensured alignment with strategic scope.
  • Collaborated with delivery leads, integration partners, and technical consultants on multi-workstream projects.
  • Coordinated governance frameworks including Steering Committees, QBRs, and stakeholder review cycles, ensuring alignment with transformation goals and change priorities.
  • Prepared and presented proposals, business cases, and risk assessments to C-level stakeholders.
  • Ensured contract deliverables and SLA compliance through proactive communication and reporting.
  • Contributed to commercial scoping, forecasting, and pipeline planning for ongoing and upcoming projects.
  • Developed tailored proposals and supported RFP responses for enterprise clients in EMEA, Americas, APAC and emerging markets.

Client Services Manager

AMS Poland
01.2022 - 10.2022
  • Oversaw the delivery the Barclays’ Career Transition program as part of their global change initiatives, managing high-performing teams of Career Transition Managers and Advisors.
  • Partnered with senior HR, Talent Acquisition, and business stakeholders to support workforce transformation and deliver redeployment outcomes aligned with Internals First.
  • Facilitated change planning, internal mobility, and talent retention strategies, helping affected colleagues access reskilling, redeployment, or outplacement support.
  • Facilitated process improvements and knowledge sharing through cross-functional initiatives.
  • Built tailored reporting and dashboards to track transition success and improve transparency across global stakeholders.
  • Championed continuous improvement initiatives and optimized system processes (Avature, Taleo) for transition and redeployment workflows.

Team Leader

AMS Poland
04.2017 - 12.2021
  • Managed multi-client RPO teams across EMEA, supporting top-tier clients like Barclays, GE Healthcare and Deloitte.
  • Delivered recruitment strategy, talent pooling, and internal mobility programs.
  • Led the Team of Sourcers supporting Barclays Redeployment Project, working closely with client's Leadership Team.
  • Facilitated team coaching, workload distribution, and reporting against KPIs tied to business transformation projects.
  • Collaborated closely with Talent Acquisition and HR to develop and manage talent pooling and career transition playbooks and engagement
  • Delivered talent insights and documentation for client tenders and internal improvement projects.
  • Acted as Avature SME, leading the Champions Group in the Barclays Account.

Lead Sourcing Specialist

AMS Poland
06.2016 - 03.2017
  • Led sourcing initiatives and talent mapping for Barclays.
  • Mentored sourcing teams, introduced innovations in talent outreach and analytics.
  • Supported proposal and pitch development with strategic sourcing data.

Sourcing Specialist

AMS Poland
10.2014 - 05.2016
  • Managed graduate recruitment campaigns, handling full-cycle hiring.
  • Acted as Avature Process Lead, delivering system training and process documentation.
  • Contributed sourcing methodology insights to proposal content.

Intern

District Court, Tarnów
03.2014 - 06.2014
  • Assisted judges with trial documentation and case logistics.
  • Ensured accurate handling of sensitive legal materials and scheduling support.

Customer Advisor

Kraków
04.2012 - 02.2014
  • Delivered personalized customer service and resolved inquiries efficiently.
  • Built rapport with clients and ensured high levels of satisfaction.

Education

Law -

Jagiellonian University
01.2010 - 01.2015

Corporate Regulations - undefined

EWSPiA
01.2015 - 01.2017

Skills

  • Collateral Operations
  • Project Management
  • Client Enablement
  • Strategic Client Relationships
  • Business Process Analysis
  • Business Process Optimization
  • Change Management
  • Cross-functional Team Leadership
  • Project Implementation
  • Coaching
  • Talent Technology Enablement & Training
  • Regulatory Compliance
  • Project Forecasting & Reporting
  • Cross-functional Collaboration

Timeline

Partners Training Specialist

Avature
04.2024 - 05.2025

Account Manager

Avature
10.2022 - 03.2024

Client Services Manager

AMS Poland
01.2022 - 10.2022

Team Leader

AMS Poland
04.2017 - 12.2021

Lead Sourcing Specialist

AMS Poland
06.2016 - 03.2017

Corporate Regulations - undefined

EWSPiA
01.2015 - 01.2017

Sourcing Specialist

AMS Poland
10.2014 - 05.2016

Intern

District Court, Tarnów
03.2014 - 06.2014

Customer Advisor

Kraków
04.2012 - 02.2014

Law -

Jagiellonian University
01.2010 - 01.2015

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ALICJA NIJAK