Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alicja Szybowicz

Alicja Szybowicz

Krakow

Summary

Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong coping, emotional resilience and stress-management skills. Excellent comprehension, communication, English and Norwegian skills. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Answear.com
10.2022 - Current
  • Complex service of orders, returns and complaints of online store.
  • Building positive relationships with client. Ongoing cooperation with forwarders.
  • After-sales service for problems with product received, delivery problem and complaints.
  • Completing exchanges of problematic products.
  • Cooperation with other departments.

Dance Teacher

Broadway Musical School
09.2021 - 06.2022
  • Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge.
  • Used different dancing methods and styles to teach beginners and advanced level, maximising potential of students.

Dancer

Cracovia Danza Ballet
09.2010 - 05.2020
  • Direct cooperation with musicians, actors, technical workers during numerous concerts and performances, aimed at the proper course of artistic events
  • Project development ‑ collaboration as an assistant director with a team of artists of The Warsaw Chamber Opera of the performances of "Pigmalion" and "Dardanus" in 2017
  • Supporting the Artistic Director in carrying out routine activities such as preparing weekly schedule and monthly casts for scheduled artistic events
  • Dancer's tasks ‑ preparing roles, working on dance techniques
  • Supervising the work of a team of ten dancers during rehearsals and business trips

Salesman

Herbalife Nutrition
01.2010 - 08.2010
  • Sale of Herbalife products
  • Consultant ‑ customer support during treatment.

Education

Bachelor of Arts - Vocal, specializing in choreography and dance techniques

Grażyna and Kiejstut Bacewicz Akademy of Music
Łódź
2013

Skills

  • Cultural Awareness
  • Social media knowledge
  • Knowledge of Microsoft Office Suite, Zowie, Fokus Telecom, CMS, WMS, Verto,
  • Call centre experience
  • Communication skills
  • Problem-solving abilities
  • Patience and Tolerance
  • Multitasking
  • Stress Tolerance

Languages

Polish
Native language
Norwegian
Advanced
C1
English
Upper Intermediate
B2

Timeline

Customer Service Representative

Answear.com
10.2022 - Current

Dance Teacher

Broadway Musical School
09.2021 - 06.2022

Dancer

Cracovia Danza Ballet
09.2010 - 05.2020

Salesman

Herbalife Nutrition
01.2010 - 08.2010

Bachelor of Arts - Vocal, specializing in choreography and dance techniques

Grażyna and Kiejstut Bacewicz Akademy of Music

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Alicja Szybowicz