Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alicja Szymura

Alicja Szymura

Gliwice

Summary

I'm an open-minded person who is looking for a new challenging job. Dedicated sales professional offering experience recommending, selecting and assisting with locating merchandise based on the needs of the individual consumer.

Overview

5
5
years of professional experience

Work History

Salesperson

A3 Custom Flag Maker
11.2022 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Improved customer service and telecommunication skills to build lasting relationships.

Client Management Associate

Stonex Poland
08.2020 - 10.2022
  • Created and updated records and files to maintain document compliance.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Admin Partner

Hays
09.2019 - 05.2020
  • Supporting recruitment process on every level for American Express company.
  • Collaborated with members of diverse teams across departments.
  • Resolved administrative issues in the recruitment processes to improve team efficiency and productivity.
  • Generated monthly reports such as forecasts using Excel for management analysis and presentations.
  • Collected data, input records and protected electronic files.
  • Created and updated records and files to maintain document compliance.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Reviewed information, created models and contributed to decision-making process by forecasting trends.

Assistant

mBank
06.2018 - 08.2019

Education

BA -

Jagiellonian University

English Philology -

Institute of English Studies, Akademia Dietetyki

English in Social Contexts - mediated communication

Jagiellonian University

Medical Contexts

Jagiellonian University

English, Political and Social Contexts

Jagiellonian University

Exploring Professional Communication

Jagiellonian University

Legal Translation -

Jagiellonian University

Postgraduate - Legal Translation

SWPS Uniwersytet Humanistycznospołeczny
Warszawa
06.2024

Skills

  • Analytical Skills
  • Analytical Thinking
  • Collaboration & Teamwork
  • Effective Time Management
  • Complex Problem Solving
  • Good organizational skills
  • Interpersonal Skills
  • Critical Thinking Skills
  • Sales Presentation
  • Prioritizing Workflows

Languages

Polish
Native language
English
Proficient
C2

Timeline

Salesperson

A3 Custom Flag Maker
11.2022 - Current

Client Management Associate

Stonex Poland
08.2020 - 10.2022

Admin Partner

Hays
09.2019 - 05.2020

Assistant

mBank
06.2018 - 08.2019

BA -

Jagiellonian University

English Philology -

Institute of English Studies, Akademia Dietetyki

English in Social Contexts - mediated communication

Jagiellonian University

Medical Contexts

Jagiellonian University

English, Political and Social Contexts

Jagiellonian University

Exploring Professional Communication

Jagiellonian University

Legal Translation -

Jagiellonian University

Postgraduate - Legal Translation

SWPS Uniwersytet Humanistycznospołeczny

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Alicja Szymura