Hi, I’m
Alina Kurishko
Amsterdam (from January 2023)
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the IT industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
7
years of professional experience
1
Certificate
Work History
GrammarlyWarsaw
Customer Support Lead
02.2022 - Current
Job overview
- Identification, analysis, and defects tracking. Updated customers about fixed issues in particular product release
- Crafted intelligent, professional internal knowledge base to help improve responses to customer questions of the whole team
- Helped enterprise customers with integrating SDK to their systems
- Trained new staff regarding company operations, policies, and services
- Mentored other support agents to increase efficiency and team productivity by evaluating their interactions with customers, pointing out areas for improvement, drafting future development plans, and keeping track of progress
GrammarlyKyiv
Customer Support Specialist
05.2020 - 02.2022
Job overview
- Troubleshot problems with software and helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Analyzed user requests and gathered information from customer's side. Performed initial technical troubleshooting both from client browser side and server side using internal log tracking system
- Recognized escalation needs and connected customers with the development team
- Resolved concerns with products or services to help with retention and drive sales
Nustay
Customer Service Specialist
01.2020 - 04.2020
Job overview
- Development, maintenance, and retention of customer relationships
- Resolved telephone and email queries quickly and to completion
- Monitored outstanding orders and inquiries until completion
Ukraine International Airlines
Cabin crew member
06.2016 - 01.2020
Job overview
- Followed company regulations and rules to promote a safe environment for travelers and employees
- Facilitated communication between the flight deck and cabin crew prior to and during flights to promote smooth operations
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies
LTD Legal Consulting Group
Paralegal
03.2015 - 06.2015
Job overview
- Conducted detailed client intakes and entered information into the company database
- Researched state statutes, decisions, legal articles, codes, and documents to draft legal documents for judicial review
LTD International Investment Bank
Assistant
06.2013 - 08.2013
Job overview
- Greeted guests, processed requests, and relayed messages to appropriate personnel
- Attended to office operations and required paperwork
Education
National Aviation UniversityKyiv, Ukraine
Master’s degree from International Law; Translation
02.2017
Skills
- Basic HTML and CSS
- Basic JavaScript
- Zendesk, Braintree, Jira
- Queries within internal tools using basic SQL
- Efficient and Detail-Oriented
- Analytical and Methodical
- Collaborative Team Player
- Tracking and Documentation
Certification
- Learn SQL Codecadamy Course - September 2022
- Learn JavaScript Codecadamy Course - September 2022
- Learn HTML Codecadamy Course - July 2022
- Best diploma project - July 2015
- IELTS Certificate - December 2014
Languages
Ukrainian
Native language
English
Proficient
C2
Polish
Elementary
A2
Russian
Proficient
C2
Timeline
Customer Support Lead
Grammarly
02.2022 - Current
Customer Support Specialist
Grammarly
05.2020 - 02.2022
Customer Service Specialist
Nustay
01.2020 - 04.2020
Cabin crew member
Ukraine International Airlines
06.2016 - 01.2020
Paralegal
LTD Legal Consulting Group
03.2015 - 06.2015
Assistant
LTD International Investment Bank
06.2013 - 08.2013
National Aviation University
Master’s degree from International Law; Translation
- Learn SQL Codecadamy Course - September 2022
- Learn JavaScript Codecadamy Course - September 2022
- Learn HTML Codecadamy Course - July 2022
- Best diploma project - July 2015
- IELTS Certificate - December 2014
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