Alina Rybarczyk

Experienced Senior Customer Support Representative specializing in Microsoft Project, dedicated to delivering exceptional service and satisfaction. Responsibilities include:

• Addressing inquiries promptly across chat, email, and phone channels.
• Resolving queries with efficiency and precision.
• Collaborating with Subject Matter Experts for comprehensive solutions.
• Ensuring customer satisfaction through professional support services.

Committed to exceeding expectations and enhancing team success through customer-centric practices.

In my role, I excel in:

• Trade Support and Reconciliation: Proficiently handle trade support tasks, ensuring accurate and timely processing.
• Sales Expertise: Utilize persuasive communication to drive product sales effectively.
• Recruitment Strategy: Lead comprehensive strategies to attract top talent.
• Candidate Sourcing: Utilize databases and social media adeptly to attract qualified candidates.
• Interviewing and Selection: Conduct thorough interviews to identify the best-fit candidates.
• Sales Revenue Growth: Develop strategic plans to increase revenue.
• Client Relationship Building: Foster strong client relationships through effective communication.

Consistently demonstrating proficiency in these areas, I contribute to organizational success.

Key highlights of my role:

• Directed creation of compelling content, including news stories and business updates, guiding the team to deliver engaging pieces.
• Took charge of layout design and final approval for pages, ensuring visually appealing presentation and brand adherence.
• Crafted attention-grabbing headlines and captivating photo captions to enhance readability.
• Collaborated closely with the Editor to curate cover stories and select lead headlines reflecting current events.
• Contributed articles and snippets, maintaining high standards of accuracy and professionalism.
• Managed production of each issue, ensuring consistent quality amidst tight deadlines.

I shaped the editorial direction, driving engagement and maintaining reader trust.