Alina Rybarczyk
Poznan
Summary
Dedicated Customer Service Professional with a passion for team collaboration and support. Skilled in employee recruitment and management, as well as coordinating community outreach initiatives. Committed to advancing company goals and missions.
Overview
11
11
years of professional experience
6037
6037
years of post-secondary education
Work history
Polish/English Customer Support Representative
BPOnovo Inc. (DBA: Callnovo)
, Remote
09.2022 - 11.2024
- Improved customer satisfaction by resolving complaints in a timely manner.
- Managed high volumes for better efficiency and productivity.
- Achieved excellent service with good listening skills and empathy.
- Addressed customer queries, ensuring complete resolution.
- Provided product information to enhance customers' understanding of products.
- Collaborated with different teams for smooth operations.
- Escalated complex issues with detailed documentation to the respective department.
- Maintained accurate records of customer interactions to ensure continuity in service delivery.
- Followed up on unresolved issues to guarantee quick solutions.
Senior Customer Support Advocate
Majorel
06.2021 - 05.2024
- Experienced Senior Customer Support Representative specializing in Microsoft Project, dedicated to delivering exceptional service and satisfaction
- Addressing inquiries promptly across chat, email, and phone channels
- Resolving queries with efficiency and precision
- Collaborating with Subject Matter Experts for comprehensive solutions
- Ensuring customer satisfaction through professional support services
- Committed to exceeding expectations and enhancing team success through customer-centric practices
Wholesale Sales Specialist/HR Payroll Specialist
LKI S.A.
Lublin
08.2013 - 03.2022
- In my role, I excel in:
- Trade Support and Reconciliation: Proficiently handle trade support tasks, ensuring accurate and timely processing
- Sales Expertise: Utilize persuasive communication to drive product sales effectively
- Recruitment Strategy: Lead comprehensive strategies to attract top talent
- Candidate Sourcing: Utilize databases and social media adeptly to attract qualified candidates
- Interviewing and Selection: Conduct thorough interviews to identify the best-fit candidates
- Sales Revenue Growth: Develop strategic plans to increase revenue
- Client Relationship Building: Foster strong client relationships through effective communication
- Consistently demonstrating proficiency in these areas, I contribute to organizational success
Senior Editor
Born to Invest
Sarlat-La-Caneda
07.2015 - 12.2016
- I shaped the editorial direction, driving engagement and maintaining reader trust
- Directed creation of compelling content, including news stories and business updates, guiding the team to deliver engaging pieces
- Took charge of layout design and final approval for pages, ensuring visually appealing presentation and brand adherence
- Crafted attention-grabbing headlines and captivating photo captions to enhance readability
- Collaborated closely with the Editor to curate cover stories and select lead headlines reflecting current events
- Contributed articles and snippets, maintaining high standards of accuracy and professionalism
- Managed production of each issue, ensuring consistent quality amidst tight deadlines
Education
Master of Arts - American Studies
Maria Curie-Sklodowska University
Specialized And Court Translation Certificate - Legal And Business Translation Module Two
Linguaton
02.2013
Legal And Business Translation Certificate - Introduction To The Art of Translation Module One
Linguaton
09.
Skills
- CRM Software
- Live chat support
- Customer Service
- Quality Assurance
- Microsoft Office
- Database Research
- E-Commerce platform knowledge
- Content creation and editing
- Product sourcing
Languages
Ukrainian
Proficient (C2)
English
Proficient (C2)
Polish
Proficient (C2)
Russian
Proficient (C2)
German
Intermediate (B1)
Personal Information
Citizenship: Polish
Custom
https://www.linkedin.com/in/alinatsipak-202158168/
Timeline
Polish/English Customer Support Representative
BPOnovo Inc. (DBA: Callnovo)
09.2022 - 11.2024
Senior Customer Support Advocate
Majorel
06.2021 - 05.2024
Senior Editor
Born to Invest
07.2015 - 12.2016
Wholesale Sales Specialist/HR Payroll Specialist
LKI S.A.
08.2013 - 03.2022
Master of Arts - American Studies
Maria Curie-Sklodowska University
Specialized And Court Translation Certificate - Legal And Business Translation Module Two
Linguaton
Legal And Business Translation Certificate - Introduction To The Art of Translation Module One
Linguaton