Alina Syrek
Kraków
Summary
Experienced customer service and support specialist with knowledge of software applications. I am adaptable and reactive, able to work through difficult issues and situations, making fast sound business judgments to work through customer issues and drive a positive outcome for both the customer and the business. Currently looking for next challenge and opportunity.
Overview
6
6
years of professional experience
Work History
Application Support Specialist
Capita
Kraków
10.2021 - 07.2024
- Answered queries by qls/remedy systems and telephone to support application access.
- Assigned new and amended existing access to SAP system for users.
- Assisted customers with instructional support.
- Solved minor issues reported by users on internal systems and SAP.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Supported employees with advanced troubleshooting on helpdesk tickets.
- Trained new joiners in team
Logistician and Tours/Transfers Coordinator
Gr8 Way Sp. Z O.o.
Kraków
01.2020 - 04.2020
- Coordinated airport transfers and local tours, ensuring seamless travel experiences.
- Answered tourist inquiries via email and phone to provide timely assistance.
- Managed collaboration between drivers and tour leaders to enhance service delivery.
- Resolved complaints effectively to maintain customer satisfaction.
Help Desk Specialist
SeeKrakow Local Tours
Kraków
02.2018 - 04.2019
- Coordinated local tours to enhance visitor experiences.
- Collaborated with drivers, tour leaders, and guides for operational efficiency.
- Responded promptly to tourist inquiries via email, phone, and website.
- Addressed complaints and questions to uphold satisfaction standards.
Education
Bachelor of Tourism Studies - Hotel Management And Gastronomy
Uniwersytet Ekonomiczny W Krakowie
Kraków, Małopolskie2017
Hospitality Technician - Hotel Administration
Secondary School Of Hotel Administration
Łysa Góra2011
Skills
- Technical support
- Customer service oriented
- Organization skills
- Conflict resolution
Languages
- Polish native
- English fluent
- Spanish A2
Timeline
Application Support Specialist
Capita
10.2021 - 07.2024
Logistician and Tours/Transfers Coordinator
Gr8 Way Sp. Z O.o.
01.2020 - 04.2020
Help Desk Specialist
SeeKrakow Local Tours
02.2018 - 04.2019
Bachelor of Tourism Studies - Hotel Management And Gastronomy
Uniwersytet Ekonomiczny W Krakowie
Hospitality Technician - Hotel Administration
Secondary School Of Hotel Administration