Alina Syvachenko
Senior Customer Service Agent
Wroclaw
Summary
Friendly and dedicated customer service professional with a strong background in the airline industry. Known for being a team player with a positive attitude and a natural ability to build strong relationships with clients. Passionate about delivering exceptional service and ensuring customer satisfaction, while contributing to the overall success of the company.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Senior Customer Service Agent
Qatar Airways Group
04.2023 - Current
- Provide comprehensive training and coaching for new employees to ensure they are equipped with the necessary skills and knowledge to perform their roles effectively.
- Act as a point of contact for customer service agents, offering guidance and support to help them resolve complex product and process related queries.
- Provide accurate calculations and assist in processing complex refunds, rebookings.
- Work closely with cross-functional teams to resolve customer issues, ensuring a smooth and efficient service delivery process.
Customer Service Agent
Qatar Airways Group
7 2021 - 04.2023
- Provide service to Qatar Airways customers through telephone
- Make new reservations and changes to existing reservations
- Quote the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds
- Provide support to Frequent Flyer Program members and travel agents
Education
Bachelor's degree - Management
WSB University
10.2016 - 10.2019
Erasmus - Administration and Social Media
TEI of Crete
02.2019 - 07.2019
Skills
GDS Systems (Amadeus)
Microsoft Office Suite (Excel, Word, PowerPoint)
Itinerary Creation and Flight Reservations
Team Collaboration
Problem-Solving
Multitasking
Timeline
Senior Customer Service Agent
Qatar Airways Group
04.2023 - Current
Erasmus - Administration and Social Media
TEI of Crete
02.2019 - 07.2019
Bachelor's degree - Management
WSB University
10.2016 - 10.2019
Customer Service Agent
Qatar Airways Group
7 2021 - 04.2023
Similar Profiles
Manoj Kudakkachira MathaiManoj Kudakkachira Mathai
Baggage Officer at Qatar Aviation Services (Qatar Airways Group)Baggage Officer at Qatar Aviation Services (Qatar Airways Group)
Mobin Ali TuriMobin Ali Turi
Cargo Service Agent (Dangerous Goods Agent) at Qatar Aviation Service (Qatar Airways Group)Cargo Service Agent (Dangerous Goods Agent) at Qatar Aviation Service (Qatar Airways Group)
ELBIN THOMASELBIN THOMAS
Airport Customer Service Agent 3 at Qatar Aviation Services,Qatar Airways GroupAirport Customer Service Agent 3 at Qatar Aviation Services,Qatar Airways Group
Rhizlane MaamarRhizlane Maamar
Senior Passenger Services Agent at Qatar Aviation Services-Qatar Airways GroupSenior Passenger Services Agent at Qatar Aviation Services-Qatar Airways Group
Ashik KrishnanAshik Krishnan
Ground Handling Agent at Kempegowda International Airport BengaluruGround Handling Agent at Kempegowda International Airport Bengaluru