ALINE ISHIMWE
Lublin,Greater Poland
Summary
A dedicated professional with expertise in data visualisation, incident management, and customer support. Demonstrates strong communication skills and excels in team collaboration, ensuring effective IT risk assessment and SQL database mastery. Committed to leveraging these competencies to drive organisational success and enhance operational efficiency.
Skilled IT Technical Support Specialist known for resolving complex technical issues with customer-focused approach. Enhanced system performance and user satisfaction by implementing streamlined troubleshooting processes. Excelled in team collaboration, ensuring smooth IT operations and minimal downtime.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
PicMetaStats – Social Media Data Analysis Project
School Lettings Solutions
Lublin, poland
2025.01 - 2025.03
- . Built a project to analyze Instagram profile statistics.
- . Collected and organized engagement data.
- . Used Python and Streamlit to visualize insights.
- . Generated metrics such as likes, comments, and engagement rate.
IT Support Specialist
B and K consulting spzoo
Lublin, poland
2024.09 - 2025.03
- . Provided technical support for hardware, software, and network issues.
- . Monitored IT infrastructure to ensure systems and servers were running efficiently.
- . Logged and tracked incidents using a ticketing system to ensure timely resolution.
- . Assisted users with troubleshooting login, software, and system access problems.
- . Analyzed datasets using Excel to support internal reporting and decision-making.
Data Entry & System Support
hehe labs
Kigali
2022.05 - 2023.03
- . Improved data accuracy by identifying and correcting entry inconsistencies.
- . Supported structured database-related tasks and cloud storage tools.
- . Maintained documentation and reporting processes.
Customer Service & Digital Tools Intern
Kasha
Kigali
2020.01 - 2020.07
- . Handled customer complaints professionally and ensured timely resolutions.
- . Created newsletters and campaigns using Mailchimp and Klaviyo.
- . Analyzed sales and customer trends using Excel and Google Sheets.
Education
Bachelor’s Degree - computer science specialization Databases
Wyższa Szkoła Przedsiębiorczości i Administracji w Lublinie
Lublin 2021.10 - 2025.09
Skills
- Data Visualisation
- Incident Management
- Customer Support
- Team Collaboration
- SQL database mastery
- Strong Communication Skills
- IT risk assessment
Languages
polish
Advanced
English
Fluent
Kinyarwanda
Proficient (C2)
French
Elementary
Affiliations
- communication
Technology stacks
- JavaScript
- HTML / CSS
- Python
- SQL
- Excel / VBA
Timeline
PicMetaStats – Social Media Data Analysis Project
School Lettings Solutions
2025.01 - 2025.03
IT Support Specialist
B and K consulting spzoo
2024.09 - 2025.03
Data Entry & System Support
hehe labs
2022.05 - 2023.03
Bachelor’s Degree - computer science specialization Databases
Wyższa Szkoła Przedsiębiorczości i Administracji w Lublinie
2021.10 - 2025.09
Customer Service & Digital Tools Intern
Kasha
2020.01 - 2020.07