Summary
Overview
Work History
Education
Skills
Timeline
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Alisa Kudinova

Undergraduate Student
Warsaw,

Summary

Experienced customer service professional with strong technical skills and a proven track record of delivering exceptional customer experiences. Skilled in technical troubleshooting, problem-solving, and communication. Seeking a junior technical support or customer support role where I can leverage my skills to contribute to a team and continue to develop my technical abilities.

Overview

4
4
years of professional experience
13
13
years of post-secondary education
4
4
Languages

Work History

Food Service Worker

Carrefour
Warsaw
08.2022 - Current
  • Assisted customers with product inquiries and issues, providing knowledgeable and friendly service to ensure customer satisfaction
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Trained new staff on food preparation and safety procedures.
  • Processed customer payments and balanced cash drawers.

Hotel Front Desk Receptionist

Guest House "Korvet"
Berdiansk
05.2019 - 09.2020
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Monitored security cameras to maintain safety and security of guests and hotel.

Education

Bachelor of Economics - Micro/Macroeconomics, International Trade

Vistula University
Warsaw, Poland
10.2020 - Current

High School Diploma -

School № 16
Berdiansk, Ukraine
09.2009 - 06.2020

Skills

    Complaint resolution

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Timeline

Food Service Worker

Carrefour
08.2022 - Current

Bachelor of Economics - Micro/Macroeconomics, International Trade

Vistula University
10.2020 - Current

Hotel Front Desk Receptionist

Guest House "Korvet"
05.2019 - 09.2020

High School Diploma -

School № 16
09.2009 - 06.2020

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Alisa KudinovaUndergraduate Student