Alisa Kudinova
Undergraduate Student
Warsaw,
Summary
Experienced customer service professional with strong technical skills and a proven track record of delivering exceptional customer experiences. Skilled in technical troubleshooting, problem-solving, and communication. Seeking a junior technical support or customer support role where I can leverage my skills to contribute to a team and continue to develop my technical abilities.
Overview
4
4
years of professional experience
13
13
years of post-secondary education
4
4
Languages
Work History
Food Service Worker
Carrefour
Warsaw
08.2022 - Current
- Assisted customers with product inquiries and issues, providing knowledgeable and friendly service to ensure customer satisfaction
- Made food according to standard recipes with requested changes for customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Trained new staff on food preparation and safety procedures.
- Processed customer payments and balanced cash drawers.
Hotel Front Desk Receptionist
Guest House "Korvet"
Berdiansk
05.2019 - 09.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored security cameras to maintain safety and security of guests and hotel.
Education
Bachelor of Economics - Micro/Macroeconomics, International Trade
Vistula University
Warsaw, Poland 10.2020 - Current
High School Diploma -
School № 16
Berdiansk, Ukraine 09.2009 - 06.2020
Skills
Complaint resolution
Staff education and training
Written and oral communication
Attention to detail
Time management
Analytical thinking
Task prioritization
Technical troubleshooting
Timeline
Food Service Worker
Carrefour
08.2022 - Current
Bachelor of Economics - Micro/Macroeconomics, International Trade
Vistula University
10.2020 - Current
Hotel Front Desk Receptionist
Guest House "Korvet"
05.2019 - 09.2020
High School Diploma -
School № 16
09.2009 - 06.2020