Summary
Overview
Work History
Education
Skills
Timeline
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ALISA FUNGASI TARIMA

Lublin,06

Summary

Accomplished Call Center Representative with a proven track record at Miekles Hotel, excelling in customer satisfaction and issue resolution. Known for exceptional problem-solving and interpersonal skills, consistently achieving high satisfaction ratings through effective communication and teamwork. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Nature Spa
08.2022 - 05.2023
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained staff on operating procedures and company services.

Call Center Representative

Miekles Hotel
04.2018 - 07.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Bachelor of Science -

Vincent Pol University
Lublin, Poland

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Verbal and written communication
  • Communicating with clients
  • Answering questions
  • Appointment Scheduling
  • Interpersonal Skills
  • Teamwork and Collaboration
  • MS Office

Timeline

Call Center Representative

Nature Spa
08.2022 - 05.2023

Call Center Representative

Miekles Hotel
04.2018 - 07.2020

Bachelor of Science -

Vincent Pol University
ALISA FUNGASI TARIMA