Summary
Overview
Education
Skills
Work History
Accomplishments
Certification
Timeline
BusinessAnalyst

ALISON PHIRI

Software Tester
warsaw,Mazowieckie

Summary

As a highly motivated and dedicated individual, I am seeking a junior-level position in the fields of software testing, IT, QA Automation testing, or QA Manual testing. I possess a strong passion for technology and a keen interest in ensuring the quality and reliability of software applications.

Overview

2
2
years of professional experience
2
2
Certification

Education

Bachelor of Science - Computer Engineering

Vistula University
Poland Warsaw
03.2024

Certificate - QA Manual tester

Beetroot Academy
Warsaw
2023

Skills

  • QA Automation / Manual
  • Software Development Methodologies
  • Computer Networking
  • Log analysis
  • APi
  • SQL Platforms
  • Application Development
  • Zendesk
  • SalesForce
  • Basic knowledge of Windows, Linux or Database such as Oracle
  • experience with the bug tracking systems ( Jira),
  • Meticulous attention to detail

Work History

Coaching Assistant Specialist

Sitel Poland
09.2022 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained energy and enthusiasm in fast-paced environment.

Customer Service Representative

Sitel Poland
03.2021 - 09.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • assisted customer with network troubleshooting issues on all kinds of hardware.
  • Worked with network providers from US such as Verizon and AT&T.
  • Gained amazing knowledge on networks and software troubleshooting.

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • ISTQB Software Tester certificate Training
  • QA Manual Tester certificate Training

Timeline

Coaching Assistant Specialist

Sitel Poland
09.2022 - Current

Customer Service Representative

Sitel Poland
03.2021 - 09.2022

Bachelor of Science - Computer Engineering

Vistula University

Certificate - QA Manual tester

Beetroot Academy

Similar Profiles

CREATE PROFILE
ALISON PHIRISoftware Tester