Allan Cyusa
Katowice,24
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Instructor, Artificial Intelligence
Teleperformance
Remote
03.2022 - 04.2024
- Led workshops and seminars for fellow instructors to share best practices in teaching artificial intelligence concepts.
- Coordinated with other faculty members to align course content within departmental guidelines and objectives for cohesive instruction across programs.
- Contributed to academic research and publication in the area of artificial intelligence education, further establishing expertise within the professional community.
- Established strong relationships with industry professionals, inviting guest speakers to provide students with real-world insights into AI careers.
Software Developer
MTN
Remote
07.2019 - 09.2021
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Discussed issues with team members to provide resolution and apply best practices.
- Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
Senior IT Support Engineer
Skyline Ltd
Kigali
02.2016 - 02.2018
- Managed vendor relationships to negotiate cost-effective service contracts and obtain the best possible pricing on equipment purchases.
- Implemented a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
- Conducted thorough root cause analyses following incidents, leading to improved preventative measures and reduced recurrence rates.
- Played a key role in successful cloud migration initiatives by planning, executing, and managing various aspects of the process from start to finish.
Education
Bachelor of Science - Computer Engineering Technology
Silesian Unuversity of Technology
Gliwice, Poland04.2025
High School Diploma -
Green Hills Academy
Kigali03.2016
Skills
- Teaching experience
- Python Programming
- Big Data Analytics
- Natural Language Processing
- Algorithm development
- Machine learning expertise
- Reinforcement Learning
- Hardware maintenance
- Online Teaching
Timeline
Instructor, Artificial Intelligence
Teleperformance
03.2022 - 04.2024
Software Developer
MTN
07.2019 - 09.2021
Senior IT Support Engineer
Skyline Ltd
02.2016 - 02.2018
Bachelor of Science - Computer Engineering Technology
Silesian Unuversity of Technology
High School Diploma -
Green Hills Academy