Alok Kumar
Kraków
Summary
Energetically driven and results-oriented professional with a robust background in customer service and collections, honed at companies like Genpact. Excelled in negotiation with clients and adept in Microsoft Office, showcasing a blend of hard and soft skills. Proven track record of resolving disputes and enhancing client relationships, contributing to significant operational improvements.
Overview
13
13
years of professional experience
Work History
Delivery Agent
Sami Groups
09.2023 - Current
- Working as a delivery agent for Glovo
Client Relationship Agent
Kalinga Metals
04.2020 - 07.2023
- Providing solutions with logistical requirements of clients
- Collection of unpaid bills
- Answering of inquiries regarding pricing of metal ore and logistic
Collections Specialist
Genpact
11.2013 - 02.2020
- Negotiation for the settlement of long pending dues
- Billing dispute and possible fraud case resolution
- Collections of unpaid credit card bills and loans
Collections Agent
Iqor
07.2012 - 10.2013
- Settlement of very long pending dues
- Maintaining accurate records of customer interactions and payment arrangements in accordance with company policy
- Resolution of customer disputes
Education
Bachelor's - Tourism Studies
IGNOU
09.2020
Intermediate - High School Diploma in Accounting and Business Studies
St. Xavier's College
04.2009
Skills
- Customer Service
- SAP Collections
- Ability to Work in a Team
- Negotiation with Clients
- Microsoft Office
Accomplishments
I was awarded Employee of the Year twice for my excellent performance while working as Collection Specialist with Genpact.
Languages
English
Hindi
Hobbies and Interests
- Backpacking
- Playing Cricket
- Reading History Books
Timeline
Delivery Agent
Sami Groups
09.2023 - Current
Client Relationship Agent
Kalinga Metals
04.2020 - 07.2023
Collections Specialist
Genpact
11.2013 - 02.2020
Collections Agent
Iqor
07.2012 - 10.2013
Intermediate - High School Diploma in Accounting and Business Studies
St. Xavier's College
Bachelor's - Tourism Studies
IGNOU
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