Alona Ishchenko
Warsaw
Summary
Experienced in reviewing financial documents and digital records. Effective at directing, monitoring and inspiring team members to complete accurate and timely investigations and reports. Talented in training employees, solving complex problems and making sound decisions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior AML Analyst (Remediation Team)
ING Hubs
10.2022 - Current
- Identified high-risk customers through meticulous analysis of transaction patterns, preventing potential financial losses.
- Led training sessions for junior analysts, fostering a culture of continuous learning and development among team members.
- Improved the efficiency of customer due diligence processes by automating manual tasks, reducing human error and expediting case resolution times.
- Provided expert guidance on AML regulations during internal audits, contributing to a reduction in audit findings related to noncompliance.
- Designed targeted training programs for employees in high-risk roles, enhancing awareness of current money laundering risks and trends.
Anti-Money Laundering/KYC Investigation Specialist
ING Hubs
09.2021 - 08.2022
- Conducted risk-based investigations on transaction monitoring alerts and cases
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures
- Conducted background research
- Documented investigations following risk management and compliance procedures
- Carried out Quality Checks in relation to the firm's AML processes
AML Analyst
Citi Bank
01.2021 - 08.2021
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
- Strengthened AML compliance by conducting thorough risk assessments and monitoring transactions.
- Contributed to the development and implementation of robust AML controls within the organization''s operational framework.
Junior AML Analyst
Citi Bank
10.2019 - 12.2020
- Worked with global colleagues to investigate and detect possible money laundering activities
- Assisted AML team with managing risks by analyzing the root cause of issues and impact to business
- Conducted enhanced due diligence investigations into global client activity
- Reported unusual transactions that could relate to money laundering or terrorist finance activities
BCOS - Business Control on Site
H&M Hennes & Mauritz
08.2018 - 09.2019
- Leveraged technology tools effectively towards streamlining tasks, automating processes, and enhancing overall operational efficiency.
- Oversaw contract negotiations with clients while maintaining a focus on quality control and service excellence standards.
- Conducted regular site inspections to identify potential issues early on, minimizing delays in project completion times.
Customer/Social Media Specialist
H&M Hennes & Mauritz
10.2017 - 07.2018
Mystery Shopper
Aurelis Consulting
08.2017 - 10.2017
- Contributed to the development of effective marketing strategies through analyzing promotional materials and tactics within stores.
- Ensured accuracy in data collection by following specific guidelines provided for each mystery shopping assignment.
Customer Service Specialist
Armatis-LC Polska (Wizz-Air Project)
03.2017 - 07.2017
- Handled computer systems of the Airlines to generate flight reservations and issue boarding passes as well as airline tickets
- Resolved customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources
- Coordinated between the billing department and customers to resolve issues
Education
Bachelor - Finance And Accounting
University of Economics And Human Sciences
Bachelor - Program Engineering
National University of Kyiv-Mohyla Academy
Skills
Suspicious Activity Reporting
Training and mentoring
Transaction monitoring
Investigation techniques
Quality assurance reviews
Financial Intelligence Analysis
Certification
CTMA
ACAMS
Languages
Ukrainian, Russian
Native language
English
Advanced
C1
Polish
Upper intermediate
B2
Timeline
Senior AML Analyst (Remediation Team)
ING Hubs
10.2022 - Current
Anti-Money Laundering/KYC Investigation Specialist
ING Hubs
09.2021 - 08.2022
AML Analyst
Citi Bank
01.2021 - 08.2021
Junior AML Analyst
Citi Bank
10.2019 - 12.2020
BCOS - Business Control on Site
H&M Hennes & Mauritz
08.2018 - 09.2019
Customer/Social Media Specialist
H&M Hennes & Mauritz
10.2017 - 07.2018
Mystery Shopper
Aurelis Consulting
08.2017 - 10.2017
Customer Service Specialist
Armatis-LC Polska (Wizz-Air Project)
03.2017 - 07.2017
Bachelor - Finance And Accounting
University of Economics And Human Sciences
Bachelor - Program Engineering
National University of Kyiv-Mohyla Academy
CTMA
ACAMS
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