Summary
Overview
Work History
Education
Skills
Timeline
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Alula Araya

Customer Service Specialist|Phone And Technical Support
Warsaw,Masovian Voivodeship

Summary

Customer Service Specialist | 3+ Years’ Experience in HR, Fintech, and Client Support
Results-driven customer service professional with over 3 years of experience supporting HR operations, fintech platforms, and client-facing services. Adept at handling complex inquiries, ensuring regulatory compliance, and managing onboarding and support workflows across diverse industries. Proficient in using tools such as Zendesk, Salesforce, and various ERP/HR systems. Known for resolving issues efficiently, training staff, and consistently driving high customer satisfaction. Thrive in fast-paced, multicultural environments, with a strong commitment to delivering personalized and effective service.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Customer Support Specialist

Foundever
Warsaw, Mazovia
10.2024 - 06.2025
  • Delivered responsive support via phone and email, helping clients with account access, transactions, and compliance questions.
  • Oversaw customer verification processes (KYC), ensuring alignment with regulatory standards.
  • Helped onboard and train new hires, improving the speed and quality of team integration.
  • Maintained strong performance under pressure, consistently achieving key service targets.
  • Worked with global teams to quickly resolve disruptions and improve client experience.
  • Offered multi-platform technical troubleshooting to resolve user issues promptly.
  • Handled a high volume of customer contacts daily with accuracy and professionalism.

Client Support Specialist

Ethiotelecom
Addis Ababa
03.2021 - 09.2024
  • Delivered frontline support to a high volume of customers via phone, email, and live chat, ensuring timely and effective resolution of service-related issues.
  • Assisted clients with billing inquiries, service disruptions, and account troubleshooting, maintaining a high level of customer satisfaction.
  • Documented customer interactions and resolutions accurately in the CRM system to ensure consistent service follow-up and reporting.
  • Collaborated with technical teams to resolve complex service problems and escalations efficiently.
  • Provided guidance and training to newly hired support agents, contributing to a more cohesive and responsive customer service team.
  • Maintained up-to-date knowledge of company products, services, and processes to provide accurate and helpful information to customers.

Education

Bachelor - Computer Science

WSB Merito University
Warsaw, Poland
10.2024 - 07.2027

Skills

Soft Skills

Customer Service Expertise: Over 3 years of experience handling customer inquiries via phone and email with a strong focus on satisfaction and efficiency

Communication: Fluent in English (C1) with proven ability to explain complex issues clearly and resolve client concerns effectively

Problem-Solving: Quick to analyze situations and implement practical solutions that address customer needs

Team Collaboration: Experienced in supporting and mentoring new team members to improve onboarding and workflow efficiency

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Timeline

Customer Support Specialist

Foundever
10.2024 - 06.2025

Bachelor - Computer Science

WSB Merito University
10.2024 - 07.2027

Client Support Specialist

Ethiotelecom
03.2021 - 09.2024

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Alula ArayaCustomer Service Specialist|Phone And Technical Support