Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
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ALVIN NJUGUNA

ALVIN NJUGUNA

Warszawa

Summary

I am an enthusiastic individual who loves the challenges involved in problem solving. I am hardworking and comfortable working under pressure. I am currently pursuing a B.A in International Relations. Having traversed European countries, constant adaptation and integration has taught me to be an effective communicator and avid learner. I am eager to learn more and thrive in various fields.

Overview

2
2
years of professional experience

Work History

Customer Service Specialist

Cineworld Cinemas
12.2022 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Tracked customer service cases and updated service software with customer information.
  • Managed over 50 customer calls per day.

Sales Intern

AviaCare Express Cargo
06.2021 - 10.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.

Education

Bachelor of Arts - International Relations And Affairs

VISTULA ACADEMY OF FINANCE AND BUSINESS
WARSAW, POLAND
07.2024

No Degree -

STRATHMORE UNIVERSITY
NAIROBI, KENYA
05.2021

High School Diploma -

LIGHT ACADEMY BOYS SECONDARY SCHOOL
NAIROBI, KENYA
04.2021

Skills

  • IT Skills: Microsoft Office
  • Customer Relations
  • Problem-Solving Ability
  • Business Development Understanding

Accomplishments

Drone Flying - Completed my Remote Pilot License in Kenya,2022. Trained in various maneuvers, video taking and mapping.


Took part in an Artificial intelligence study on better data management for airlines with HMOs with East Africa School of Aviation in order to improve efficiency and minimize down time on aircrafts on Ground during maintenance.

Languages

Swahili
Native language
English
Advanced
C1
Turkish
Beginner
A1

Timeline

Customer Service Specialist

Cineworld Cinemas
12.2022 - Current

Sales Intern

AviaCare Express Cargo
06.2021 - 10.2021

Bachelor of Arts - International Relations And Affairs

VISTULA ACADEMY OF FINANCE AND BUSINESS

No Degree -

STRATHMORE UNIVERSITY

High School Diploma -

LIGHT ACADEMY BOYS SECONDARY SCHOOL

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ALVIN NJUGUNA