Amal Divakaran
Senior KYC Analyst
Warsaw
Summary
Results-driven Senior KYC Analyst with 3.5 years of experience in the financial industry, specializing in institutional group clients. Proven expertise in KYC regulations and procedures, ensuring compliance with industry standards. Exceptional ability to analyze risk profiles, conduct thorough due diligence, and communicate effectively with stakeholders. Proficient in utilizing KYC tools and systems, including those employed at Citibank, to streamline processes and enhance efficiency. Adept at mitigating potential risks through exceptional problem-solving skills and adapting to evolving regulatory requirements. Committed to delivering accurate and timely client onboarding. Ready to leverage my experience and drive for excellence to contribute to the success of the organization.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Senior KYC Analyst
Citi Europe PLC
Warsaw
05.2023 - Current
- Conducting Client Due Diligence and Enhanced Due Diligence for Institutional Client Group
- Researching via internal and external sources
- Gathering and analyzing data and documentation
- Ensuring conclusions are reached with regard to further steps
- Analyzing clients complex data to create KYC profiles
- Completing the risk rating rating of prospects based on factors such as higher risk client types, Geographies and complex structures
- Analyzing alerts to identify potential negative news or PEP
- Monitoring timelines and the progress of the Case file review and Contacting clients to gather supporting documentation
- End To End KYC case completion.
Senior KYC Analyst
Wipro IT Services Poland
Warsaw
05.2022 - 04.2023
- Working as Senior KYC Analyst for the Wipro client(Citi Europe PLC)
- Researching via internal and external sources
- Gathering and analyzing data and documentation
- Ensuring conclusions are reached with regard to further steps
- Analyzing clients complex data to create KYC profiles and evaluate AML risk ratings
- Analyzing alerts to identify potential negative news or PEP
- Contacting clients to gather supporting documentation
- End To End KYC case completion.
Customer Service & Operations Analyst - Anti-Money Laundering QC
National Westminister Bank PLC
Warsaw
01.2022 - 04.2022
- Responsible for Accurately investigating queries, raising with relevant parties, and escalating where needed
- Making sure processing is performed accurately and within an agreed turnaround time and reviewing processing errors
- Arranging and conducting feedback sessions for the reviewed cases.
AML Analyst
PWC Polska
Warsaw
05.2020 - 12.2021
- Preparing and updating profiles in Know Your Customer processes by: Observing procedures, acting in accordance with policies and guidelines
- Researching via internal and external sources
- Gathering and analyzing data and documentation
- Ensuring conclusions are reached with regard to further steps
- Referring adverse findings to Quality Analysts
- Analyzing clients complex data to create KYC profiles and evaluate AML risk ratings
- Analyzing alerts to identify potential suspicious activity
- Conducting Shadowing Session for New Joiners
- Working on client projects delivered in Poland and abroad.
Operations - Senior Support Specialist
Sitel Polska
Warsaw
05.2018 - 04.2020
- Worked as a Senior Trust & Safety Agent
- I am part of a safety team that handles high-level and sensitive safety concerns
- The first stage of the customer service profession for me started in the support department where the driver and passenger queries and complaints are solved
- Was relocated to the Safety Department, Critical Response Line which is the first line of safety department where the safety of the ride-sharing platform users is taken care of
- I was in time also responsible for handling supervisor calls and the mentoring of new hires, As the pilot batch of the Trust & Safety department was set up, I was then promoted as Senior T&S Agent.
Education
Bachelors Business Management - undefined
Warsaw Management University
10.2017 - 05.2021
Class XII ( Higher Secondary Examination) - undefined
Bappuji English Medium School
05.2006 - 05.2008
Class X (Secondary School Certificate) - undefined
Bappuji Central School
05.2006 - undefined
Skills
Analytical Skills
Personal Information
Nationality: Indian
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Tamil
Upper intermediate (B2)
Timeline
Senior KYC Analyst
Citi Europe PLC
05.2023 - Current
Senior KYC Analyst
Wipro IT Services Poland
05.2022 - 04.2023
Customer Service & Operations Analyst - Anti-Money Laundering QC
National Westminister Bank PLC
01.2022 - 04.2022
AML Analyst
PWC Polska
05.2020 - 12.2021
Operations - Senior Support Specialist
Sitel Polska
05.2018 - 04.2020
Bachelors Business Management - undefined
Warsaw Management University
10.2017 - 05.2021
Class XII ( Higher Secondary Examination) - undefined
Bappuji English Medium School
05.2006 - 05.2008
Class X (Secondary School Certificate) - undefined
Bappuji Central School
05.2006 - undefined
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