Amala Johnbritto

• Guided billing team in navigating workflows for payments, credits, and refunds; ensured accuracy and compliance in financial records.
• Supported invoice reconciliation and compliance checks, contributing to internal audit preparedness.
• Assisted in technical troubleshooting for billing platforms and document verification (DocuSign).
• Acted as escalation point for urgent financial issues, ensuring timely resolution in the absence of management.
• Facilitated onboarding and knowledge transfer to new hires, strengthening team-wide consistency.

• Executed international payments across EMEA and LATAM regions for both internal Biogen teams and external vendors, operating within a global shared services environment.
• Managed manual and electronic transactions with 99% accuracy, ensuring compliance with corporate finance standards.
• Monitored cash flow and supported forecasting activities to align with company-wide budgeting cycles.
• Resolved vendor disputes and duplicate payments through root-cause analysis and proactive communication with cross-functional teams.
• Identified recurring operational inefficiencies and proposed workflow improvements that significantly reduced turnaround times and processing delays.

• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
• Reconciled accounts and reviewed expense data, net worth, and assets.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Handled day-to-day accounting processes to drive financial accuracy.

• Responded to calls and emails regarding customer accident cases for Lyft riders and drivers.

• Provided detailed case updates, followed procedures for liability assessment, and resolved queries with empathy.

• Mentored new employees during onboarding and helped them transition into live operations.