Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Mohammad Dgheim

Mohammad Dgheim

Abu Dhabi

Summary

Hardworking employee enthusiastic about learning in any field inside and out. Pursues opportunities to learn new skills and contribute to company or organization success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

6
6
years of professional experience

Work History

Sales Representative & Customer Service

CHOCOLALA
01.2024 - Current
  • Order Processing: Managed customer orders via phone and email, ensuring accurate order entry and fulfillment verification.
  • Sales Achievement: Encouraged customers to increase order volumes by providing detailed product information and promoting additional services.
  • Customer Communication: Responded to customer inquiries, offering guidance and building strong relationships to foster loyalty and repeat business.
  • Promotional Offers: Presented special offers and discounts to incentivize purchases, monitored promotional campaigns, and provided performance reports.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.

Sales Representative (Outdoor)

Intercasa Painting Company
01.2019 - 12.2021
  • Customer Visits: Planned regular visits to existing and potential customers to build stronger relationships and improve communication.
  • Product Presentations: Gave live presentations to customers about different types of paints, their quality, and the company's services.
  • Market Analysis: Studied the market to understand trends and find new opportunities, as well as potential challenges.
  • Competitor Insights: Collected information on competitor activities and shared reports with management to help plan business strategies.
  • Product Marketing: Promoted paint products to stores, construction companies, and merchants, increasing awareness and sales.
  • Promotional Campaigns: Created and offered promotional deals to attract customers and boost sales.
  • Customer Feedback: Gathered customer feedback to improve products and services, sharing this information with the team.
  • Sales Growth: Helped increase sales by promoting products in key markets and bringing in new customers.
  • Event Participation: Took part in industry events and trade shows to represent the company and create new business opportunities.
  • Customer Relationship Management: Build and strengthen strong relationships with existing customers

Education

High School Diploma -

Hospitality Management
Lebanon

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Relationship Building
  • Product and service knowledge
  • Upselling and Cross Selling
  • Customer Retention

Personal Information

  • Date of Birth : 3rd of March 2003
  • Nationality : Palestinian
  • Marital Status : Single

Languages

Arabic
Native language
English
Intermediate
B1

Timeline

Sales Representative & Customer Service

CHOCOLALA
01.2024 - Current

Sales Representative (Outdoor)

Intercasa Painting Company
01.2019 - 12.2021

High School Diploma -

Hospitality Management

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Mohammad Dgheim