Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amanda Gray

Lacey,14

Summary

Skilled Oxygen Service Technician with a proven track record at Performance Home Medical, I excel in customer service and Excel, enhancing satisfaction and operational efficiency. Known for resolving complaints with professionalism and fostering team unity, my dedication has consistently boosted service quality and workplace harmony.

Overview

14
14
years of professional experience

Work History

Oxygen Service Technician

Performance Home Medical
01.2024 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Used Excel daily to record and update Inventory.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Delivery Expert

Domino's Pizza
02.2010 - 01.2024
  • Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
  • Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff.
  • Stayed up-to-date on industry trends, adapting to changes in technology and delivery methods to remain competitive in the market.
  • Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
  • Assisted in inventory management, keeping track of stock levels for accurate order fulfillment.
  • Supported other team members in store operations during downtimes between deliveries, fostering a positive work environment among coworkers.

Home Delivery Driver

MudBay
03.2023 - 10.2023
  • Developed strong relationships with customers through courteous and professional communication during deliveries.
  • Actively participated in ongoing training programs to stay current on industry best practices and improve overall delivery performance.
  • Collaborated with customer service teams and management to resolve issues or customer complaints.
  • First year training in Animal Health and Wellness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Upheld company''s brand image by presenting a professional appearance while interacting with customers during home deliveries.
  • Resolved customer complaints and delivery issues promptly, maintaining positive business reputation.

Education

Animal Science - Veterinarian Assisting

Ashworth College
Norcross, Georgia
04.2010

High School Diploma -

Centralia High School
Centralia, Washington
06.2005

Skills

  • Team Management
  • Customer Service
  • Customer Complaint Resolution
  • Excel
  • Team Building
  • Good Telephone Etiquette

Languages

English
Native language
Polish
Beginner
A1

Timeline

Oxygen Service Technician

Performance Home Medical
01.2024 - Current

Home Delivery Driver

MudBay
03.2023 - 10.2023

Delivery Expert

Domino's Pizza
02.2010 - 01.2024

Animal Science - Veterinarian Assisting

Ashworth College

High School Diploma -

Centralia High School

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Amanda Gray