Amanda Muchena
Warsaw
Summary
Proven track record in enhancing student engagement and financial management efficiency, notably at Przedskole Dookola Swiata Bialoleka Tarchomin. Excelled in classroom support and peer collaboration, boosting learning outcomes and streamlining bookkeeping processes. Skilled in maintaining high customer service standards, demonstrating exceptional organizational and interpersonal abilities.
Overview
3
3
years of professional experience
Work History
English Teaching Assistant
Przedskole Dookola Swiata Bialoleka Tarchomin
Warsaw , Poland
01.2021 - 09.2021
- Assessed student progress regularly through various assessment methods, ensuring timely feedback on their performance.
- Boosted overall student engagement through the implementation of group activities, interactive presentations, and hands-on learning experiences.
- Established a positive classroom environment that fostered open communication, mutual respect, and active participation from all students.
- Implemented effective classroom management strategies to maintain order and promote a focused learning environment.
Bookkeeping Administrative Assistant
Mbuva Restaurant
Harare , Zimbabwe
05.2020 - 11.2020
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Improved financial accuracy by maintaining organized and up-to-date financial records.
- Streamlined bookkeeping processes for increased efficiency and time management.
Administrative Assistant
Urban Freight Services
Harare , Zimbabwe
11.2019 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Econet Zimbabwe
Harare , ZIMBABWE
01.2019 - 10.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor Of Business Administration - Project Management
VISTULA UNIVERSITY
Poland 06.2024
Skills
- Classroom support
- Parent-Teacher Communication
- Peer Collaboration
- Inclusive education
Timeline
English Teaching Assistant
Przedskole Dookola Swiata Bialoleka Tarchomin
01.2021 - 09.2021
Bookkeeping Administrative Assistant
Mbuva Restaurant
05.2020 - 11.2020
Administrative Assistant
Urban Freight Services
11.2019 - 04.2020
Customer Service Representative
Econet Zimbabwe
01.2019 - 10.2019
Bachelor Of Business Administration - Project Management
VISTULA UNIVERSITY