Summary
Overview
Work History
Education
Skills
Languages
Timeline
Training
Disclaimer
Generic

Amelia Kołodyńska

Rzeczenica

Summary

Detail-oriented professional with a background in customer service supervision and invoicing administration, seeking to transition into data entry roles. Skilled in Microsoft Excel, Google Sheets, and Pulsar ERP. Actively utilizing AI tools to streamline and optimize spreadsheet tasks. Demonstrated ability to uphold data accuracy, handle documentation, and thrive in high-pressure work settings. Strong communication and teamwork abilities, coupled with a proactive mindset and eagerness to excel in dynamic work environments.

Overview

7
7
years of professional experience

Work History

Invoicing Clerk

NEGRO Sp. Z O.o.
01.2025 - Current
  • Handled documentation related to sales and purchase invoices, based on customer orders and warehouse documents (goods dispatched/received)
  • Issued invoices in a timely and accurate manner, in line with commercial terms and client agreements
  • Collaborated with Sales, Warehouse, Logistics, and Accounting departments to ensure smooth data flow and document accuracy
  • Monitored payments, followed up with clients, and maintained up-to-date payment records
  • Prepared documentation required for order fulfilment and shipments
  • Operated the Pulsar ERP system for invoicing, stock management, and order processing

Supervisor

databroker S.A.
08.2023 - 08.2024
  • Supervised a team of 25 advisors handling inbound helpline calls for a key external business client
  • Managed day-to-day call centre operations, ensuring high levels of customer service and compliance with agreed SLAs
  • Prepared daily, weekly, and monthly reports on KPIs, service levels, and team performance
  • Created and maintained staff rotas, optimising shift coverage based on call volume demands
  • Monitored team performance, delivered training, and provided ongoing support to uphold service quality
  • Maintained accurate records and ensured compliance with internal procedures and client requirements
  • Acted as the main point of contact for the external client, facilitating regular communication, reporting, and issue resolution
  • Led recruitment processes including CV screening, interviewing, and onboarding of new team members

Bartender / Night Club Staff

Investment Clubs Gastronomy Sp. z o. o. Sp. Komandytowa
02.2023 - 06.2023
  • Maintained strict confidentiality and professionalism in a sensitive and dynamic environment.
  • Excelled in fast-paced, high-pressure settings requiring multitasking and quick decision-making.
  • Built strong rapport with diverse clients through active listening, empathy, and clear communication.
  • Effectively resolved conflicts and handled challenging customer situations with diplomacy.
  • Coordinated tasks efficiently in irregular and changing work schedules.
  • Collaborated closely with team members and security staff to ensure seamless service delivery.
  • Operated POS systems accurately, managing cash and card transactions.
  • Promoted products effectively, contributing to increased sales and customer satisfaction.
  • Maintained a clean and organised workspace adhering to hygiene and safety standards.

Café Manager

Ośrodek Wczasowo-rehabilitacyjny LeDan
06.2020 - 12.2020
  • Oversaw daily operations of a busy café, including staff management, scheduling, and customer service.
  • Recruited, trained, and supervised baristas and wait staff, fostering a friendly and productive team environment.
  • Managed stock levels, supplier relations, and inventory control to ensure smooth and cost-effective operations.
  • Handled budgeting, cash flow, and sales reporting using POS systems and Excel-based tools.
  • Developed promotional activities and seasonal menu offerings in coordination with kitchen/barista leads.
  • Ensured compliance with health, safety, and hygiene standards.
  • Acted as the main point of contact for customer feedback and conflict resolution.

Office Administration Assistant – Internship

KP PSP W Gryficach
04.2018 - 09.2018
  • Supported daily office and administrative operations at the County Fire Brigade (Komenda Powiatowa PSP Gryfice).
  • Organised and maintained documentation, including registers of directives, decisions and correspondence.
  • Handled incoming/outgoing mail, scheduled meetings and assisted with calendar management.
  • Entered and updated data in electronic records and MS Office (particularly Excel).
  • Assisted with preparation of internal reports and basic analysis.

Education

No Degree - Economic Technician

ZSP Im. Czesława Miłosza W Gryficach
Gryfice, Poland
04.2016

Skills

    Data & Systems Proficiency

  • Fast and accurate data entry with strong attention to detail
  • Proficient in Microsoft Excel (pivot tables, filtering, formulas, reporting)
  • Experienced in Google Sheets for collaborative data handling and spreadsheet automation
  • Daily user of Pulsar ERP for processing invoices, tracking stock, and managing sales orders

    • AI & Automation Tools

  • Practical use of AI tools (eg ChatGPT) to accelerate and optimise the creation of Excel and Google Sheets formulas, scripts, and automations
  • Experienced in using AI for spreadsheet troubleshooting, generating Google Apps Script code, and improving reporting efficiency

    • Administrative & Organisational Skills

  • Solid knowledge of invoicing and documentation workflows in manufacturing and service environments
  • Experienced in preparing structured daily, weekly, and monthly performance reports
  • Skilled in managing records, tracking payments, and meeting tight deadlines

    • Communication & Teamwork

  • Effective coordination with multiple departments (Sales, Logistics, Finance)
  • Experience in team supervision, staff training, and recruitment
  • Strong written and verbal communication with internal teams and external business clients

    • Additional

  • Driving licence – Category B
  • Highly organised, detail-focused, and proactive in problem-solving

Languages

English
Upper intermediate (B2)

Timeline

Invoicing Clerk

NEGRO Sp. Z O.o.
01.2025 - Current

Supervisor

databroker S.A.
08.2023 - 08.2024

Bartender / Night Club Staff

Investment Clubs Gastronomy Sp. z o. o. Sp. Komandytowa
02.2023 - 06.2023

Café Manager

Ośrodek Wczasowo-rehabilitacyjny LeDan
06.2020 - 12.2020

Office Administration Assistant – Internship

KP PSP W Gryficach
04.2018 - 09.2018

No Degree - Economic Technician

ZSP Im. Czesława Miłosza W Gryficach

Training

Bartending Course Level 1

Ogólnopolska Szkoła Barmańska
June 2022

Completed a comprehensive Level 1 bartending course covering the fundamentals of bartending techniques, beverage preparation, customer service, and responsible alcohol handling. Gained practical skills in mixing a variety of classic and contemporary drinks, understanding bar equipment, and maintaining high standards of hygiene and safety. Developed strong communication and customer interaction abilities applicable in fast-paced hospitality environments.

Disclaimer

I consent to the processing of my personal data included in my application for the purposes of the recruitment process in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

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Amelia Kołodyńska