Amirbek Mamanazarov
Warsaw
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Highly skilled and enthusiastic professional with more than 2 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Care Coordinator
Henry Meds
06.2024 - 08.2024
- Reduced medication errors by conducting thorough medication reconciliation during transitions of care.
- Coordinated the procurement of specialty medications for patients with unique therapy needs, ensuring timely access to necessary treatments.
- Promoted cost-effective drug utilization by evaluating medications for appropriateness based on clinical indications and potential alternatives.
- Collaborated with healthcare providers to optimize drug therapies, ensuring safe and effective medication use for patients.
- Maintained detailed documentation of all pharmacy interventions performed while adhering strictly to organizational policies concerning record keeping.
English Interpreter
Teleperformance
01.2024 - 08.2024
- Enhanced client communication by providing accurate and timely interpretation services during meetings and conferences.
- Facilitated and supported participation and social communication.
- Provided professional translation services for various written materials, ensuring accuracy and consistency throughout the documents.
- Communicated clearly in written English with internal and external customers.
- Ensured optimal service quality by adhering to strict confidentiality guidelines when dealing with sensitive information.
- Served as a linguistic consultant for colleagues, offering support and guidance on challenging interpretation assignments.
Junior team manager
Wizz Air
12.2023 - 02.2024
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Airport Helpdesk
Wizz Air
12.2023 - 02.2024
- Airport Helpdesk Representative: Frontline support for passengers, offering assistance with bookings, baggage, and airport facilities
- Skilled in problem-solving, communication, and software systems
- Dedicated to delivering exceptional customer service in fast-paced environments.
- Stayed current on industry best practices through regular professional development activities, incorporating new strategies into day-to-day operations as needed.
- Streamlined helpdesk processes for increased efficiency and improved response times.
- Maintained accurate records of all support requests, enabling data-driven improvements to helpdesk operations.
- Managed software license inventory efficiently, reducing costs associated with unused or expired licenses while ensuring compliance with vendor agreements.
Senior customer service
Wizz Air
05.2023 - 02.2024
- As a Senior Customer Relation Support professional, I am dedicated to creating exceptional customer experiences by leveraging my extensive expertise and proactive problem-solving skills
- With a commitment to exceeding expectations, I consistently foster positive relationships, ensuring customer satisfaction and contributing to the overall success of the organization.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Logistics Specialist
UPS
05.2022 - 08.2022
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
Sales director secretary
Brosilk House Solution
05.2021 - 09.2021
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Negotiated high-value contracts with key clients, ensuring mutually beneficial outcomes for all parties involved.
UI/UX Designer
Proweb Studio
01.2019 - 06.2020
- Developed wireframes and prototypes to effectively communicate design ideas to stakeholders and team members.
- Designed user flows, ensuring seamless transitions between different stages of the user journey.
- Created style guides and design systems to maintain consistency across all platforms and products.
- Improved website loading speed by optimizing images and graphics for better overall performance.
- Worked closely with marketing teams to align branding elements within the UI/UX design.
- Stayed current on industry trends and emerging technologies to incorporate innovative ideas into designs for cutting-edge user experiences.
Project Manager
Apes Marketing
01.2019 - 06.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Sales Manager
DCM GROUP
05.2018 - 09.2018
- Setting sales quotas, creating sales plans, analyzing data, coordinating with marketing on lead generation.
- Increased sales revenue by developing and implementing effective sales strategies.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Education
Bachelor of Science - International Relations And Affairs
University of Warsaw
Warsaw, Poland01.2025
Bachelor of Science - Computer Science And Programming
University of Technology
Warsaw, Poland01.2022
High School Diploma -
School #5
Tashkent01.2021
Skills
- Fast Learner
- Problem Solving Skills
- Communication Skills
- Multitasking Skills
- Detail Oriented
- Microsoft Office
- Critical thinking
- UI/UX Design
- Able to meet deadlines
- Stress tolerance
- Pharmaceutical knowledge
- Fluent Bilingualism
Websites
Languages
English
Proficient
C2
Russian
Proficient
C2
Polish
Intermediate
B1
Uzbek
Proficient
C2
Kazakh
Upper intermediate
B2
Ukrainian
Intermediate
B1
Hobbies and Interests
- Stocks
- Fashion Industry
- Politics
- Business news
Certification
- Certified Data Professional (CDP)
- Project Management Professional (PMP)
- Microsoft Office Specialist (MOS) Certification
- Health Care Compliance Certification Program Certificate Holder(HCCP)- Compliance Certification Board.
- Healthcare Interpreter Certification (CHI™) - Certification Commission for Healthcare Interpreters.
- Salesforce Certified Administrator - Salesforce.
- Zendesk Support Administrator Certification - Zendesk.
Hobbies
- Business stocks
- Architecture
- Politics
- Fashion Industry
- Crypto currency
- Stocks
- Medical news
- Pharmacy Inventions
- Books
- IT industry
Timeline
Pharmacy Care Coordinator
Henry Meds
06.2024 - 08.2024
English Interpreter
Teleperformance
01.2024 - 08.2024
Junior team manager
Wizz Air
12.2023 - 02.2024
Airport Helpdesk
Wizz Air
12.2023 - 02.2024
Senior customer service
Wizz Air
05.2023 - 02.2024
Logistics Specialist
UPS
05.2022 - 08.2022
Sales director secretary
Brosilk House Solution
05.2021 - 09.2021
UI/UX Designer
Proweb Studio
01.2019 - 06.2020
Project Manager
Apes Marketing
01.2019 - 06.2020
Sales Manager
DCM GROUP
05.2018 - 09.2018
Bachelor of Science - International Relations And Affairs
University of Warsaw
Bachelor of Science - Computer Science And Programming
University of Technology
High School Diploma -
School #5
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