AMMAR ALDAGHAMIN
Gliwice
Summary
Good in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
4
4
years of professional experience
Work History
Volunteer
Erasmus Mentor for Internationals Students
09.2024 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Taxi Driver
Bolt
11.2023 - Current
- Collaborated with other drivers to share information about busy areas or potential customers
- Collaborated with dispatcher to report trip completions and fare availability
- Kept vehicle clean, organized, and well-maintained at all times
- Stayed informed about weather conditions, road closures, or construction zones that could impact travel plans
Warehouse Worker
DPD Polska
06.2024 - 07.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Factory Production Worker
Animex Food
05.2024 - 06.2024
- Crafted and assembled products to precise work specifications, blueprints, and company quality standards
- Set up, calibrated and adjusted production equipment to desired speed and material flow
- Maintained cleanliness of production, staging and storage areas by removing waste and unneeded materials
Barista
Iskele Cafe
08.2023 - 09.2023
- Preparing and serving coffee and other beverages
- Operating coffee machines and grinders
- Taking customer orders and handling payments
- Maintaining a clean and organized work area
- Stocking and replenishing inventory
Restaurant Waiter
Shisha Cafe and Resturant
04.2023 - 08.2023
- Served food and beverages according to predetermined timing and sequence
- Took customer orders accurately and relayed them to kitchen staff
- Engaged well with customers to arrange seating and take orders
- Completed cleaning, silverware management and server station organization
- Offered dessert suggestions based on customer preferences or current promotions
Restaurant Waiter
Aysel Cafe and Restaurant
05.2022 - 09.2022
- Answered questions about menu selections and recommended food choices
- Worked with kitchen crew and FOH employees to maintain seamless service
- Recommended and upsold additional menu items to improve sales
- Memorized permanent menu offerings and ingredients, seasonal fare and daily specials
Airport Taxi Driver
Antalya Viva Transfer
06.2021 - 09.2021
- Picking up and dropping off passengers
- Assisting with luggage
- Navigating routes using GPS
- Ensuring passenger safety and adhering to traffic laws
- Providing customer service and answering questions
Restaurant Waiter
Bakircilar
02.2021 - 05.2021
- Performed regular table checks to ensure customer satisfaction with their dining experience
- Stocked service stations with necessary supplies such as napkins, utensils, and condiments
- Assisted in setting up banquet rooms for special events or large parties
Education
Bachelor of Science - Power Engineering
Silesian University of Technology
Gliwice, Poland01-2027
Skills
- Problem Solving
- Organizational Skills
- Time Management
- Customer Service Orientation
- Heavy Lifting
- Stress Management
- Positive attitude
- Teamwork and collaboration
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Turkish
Advanced (C1)
Timeline
Volunteer
Erasmus Mentor for Internationals Students
09.2024 - Current
Warehouse Worker
DPD Polska
06.2024 - 07.2024
Factory Production Worker
Animex Food
05.2024 - 06.2024
Taxi Driver
Bolt
11.2023 - Current
Barista
Iskele Cafe
08.2023 - 09.2023
Restaurant Waiter
Shisha Cafe and Resturant
04.2023 - 08.2023
Restaurant Waiter
Aysel Cafe and Restaurant
05.2022 - 09.2022
Airport Taxi Driver
Antalya Viva Transfer
06.2021 - 09.2021
Restaurant Waiter
Bakircilar
02.2021 - 05.2021
Bachelor of Science - Power Engineering
Silesian University of Technology
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