Anais Lebout Jean Ingrid Catherine
Richelieu
Summary
Dynamic sales professional adept at engaging customers to identify their needs and preferences. Proven ability to enhance client satisfaction through effective problem resolution and teamwork in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Sales Agent
Phydra (Grand Baie la Croissette)
Grand Baie
06.2019 - 09.2021
- Engaged customers to understand their needs and preferences.
- Assisted in inventory management and stock replenishment processes.
- Processed sales transactions accurately and efficiently at the point of sale.
- Provided exceptional customer service to enhance client satisfaction levels.
- Handled customer inquiries and resolved issues in a timely manner.
Telemarketer
Euro crm
Eben
12.2018 - 04.2019
- Conducted outbound calls to potential customers promoting services.
- Engaged customers in meaningful conversations to understand their needs.
- Recorded customer interactions and updated information in CRM systems.
- Collaborated with team members to enhance call scripts and strategies.
- Resolved customer inquiries and provided product information promptly.
- Maintained a positive attitude while handling challenging customer interactions.
- Followed up on leads to ensure customer satisfaction and retention.
- Developed relationships with customers to increase sales opportunities.
Education
School Certificate - SC / O-Level
Skills
- Customer Service
- Communication
- Teamwork
- Time Management
- Work Under Pressure
- Customer relationship management
- Data entry
- Problem solving
- Time management
- Business development
Languages
- English
- French
- Mauritian Creole
Timeline
Sales Agent
Phydra (Grand Baie la Croissette)
06.2019 - 09.2021
Telemarketer
Euro crm
12.2018 - 04.2019