Anam Ehsan
Gdynia
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
6
6
years of professional experience
Work History
Account Manager
University Of Lahore
03.2020 - 03.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Manager
Punjab College Of Science
08.2017 - 01.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Education
Master of Arts - American And English Literature
MS English Literature
Gujrat07.2016
Master of Arts - Political Science
University of Punjab
Lahore09.2014
Associate of Applied Science - Teacher Education, Multiple Levels
University of Education
Pakistan08.2012
Skills
- Account Servicing
- Report Writing
- Lead Development
- Trend Forecasting
- Client Relationship Management
- Staff Management
- Talent Management
- Marketing
- Forecasting Abilities
- Opportunities Identification
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Documented and resolved [Issue] which led to [Results].
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period.Initiated two key partnerships which resulted in [X%] revenue growth.
Languages
Urdu, Punjabi
Native language
Punjabi
Intermediate
B1
Hindi
Upper intermediate
B2
Punjabi
Proficient
C2
Timeline
Account Manager
University Of Lahore
03.2020 - 03.2023
Manager
Punjab College Of Science
08.2017 - 01.2020
Master of Arts - American And English Literature
MS English Literature
Master of Arts - Political Science
University of Punjab
Associate of Applied Science - Teacher Education, Multiple Levels
University of Education
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