Summary
Overview
Work History
Education
Skills
Accomplishments
Passions
Languages
DeliveryDriver
ANA RITA SOUSA

ANA RITA SOUSA

Summary

I am an accomplished supply chain professional with 14 years of experience and a firm grasp of long-term planning and strategic development. I am well-versed in integrating and developing processes to support current and future fulfillment needs.

I possess the unique ability to translate strategic initiatives into actionable tasks that resonate with various stakeholders, ensuring end-to-end operational excellence while minimizing costs. I thrive on the dynamic challenge of maintaining a seamless and efficient operational engine, identifying and rectifying any obstacles that threaten to impede or halt its progress. My enthusiasm peaks when opportunities arise to integrate cutting-edge innovation and automation into processes, propelling them to new heights. Most recently, I've uncovered a passion for leadership, relishing the opportunity to guide and nurture teams, witnessing their growth and tenacity.

Overview

20
20
years of professional experience

Work History

FULFILMENT MANAGER

REFLAUNT
02.2023 - Current
  • Led Global Fulfillment Operations: Managed a team of 5 and coordinated operations across 5 3PL warehouses worldwide, ensuring compliance and efficiency
  • Enhanced Fulfillment Processes & Continuous improvement: Developed and implemented a full warehouse procedure, reducing in 5 days dispatch SLAs and achieving full procedure compliance and stability, all warehouses dispatch within 1 day.
  • Cross-Functional Collaboration: Collaborated with various departments, including Sales, Partner Business, Customer Service, Tech, and Operations, to optimize end-to-end supply chain, including reverse logistics, to support launching more than 10 marketplace integrations and new business flows.
  • Process Improvements: Introduced a 3PL process manual, streamlined the return process, and created a Fulfillment dashboard in Quicksight to follow up inbound, outbound, stock level and accuracy of more than 20 thousand items
  • Warehouse Management: Lead warehouse transfers, including consolidation from France to Poland and UK to support reducing operational costs by 50% and managed the procurement process for new warehouses to allow +70% YoY growth.

OPERATIONAL PLANNING CONTROL AND REPORTING TEAM LEADER

DHL SUPPLY CHAIN
04.2022 - 01.2023
  • Data Visualization Expertise: Established a comprehensive dashboard using PowerBI covering inbound, in-house production and outbound, leveraging SQL and internal databases, providing full operational visibility for more than 250 peers.
  • Effective Reporting: Responsible for securing daily visibility for more than 60 thousand items´ production planning and more than 250 resources allocation
  • Responded to more than 300 On-demand queries from the operation and the biggest retailer in Portugal, SONAE Fashion (Zeitreel)
  • Secured through manual reports Black Friday production lists, when the system failed to secure communication of more than 3000 e-commerce orders per day.

SUPPLY NETWORK PLANNER

GRUNENTHAL
04.2020 - 04.2022
  • Strategic Planning: Ensured stock availability of more than 2000 SKUs, optimized end-to-end inventories, and managed human resources and capacity for more than 8 production lines, worth more than 10 million euros in monthly sales
  • Supply Chain Excellence: Monitored deliveries and executed phase in/out processes for assigned portfolios, created and implemented a new communication procedure for artworks phase-in/out which reduced waiting time in more than 14d overall between 5 different departments, operational reference in worldwide E2E Labeling excellence project.
  • Created, Improved, standardized and documented planning and scheduling processes for a team of 10 peers worldwide to secure 100 million euros of monthly production.
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods worth more than 10 million euros.
  • Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
  • Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
  • Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
  • Applied insights of global economics and marketing to implement pricing strategies and channels.
  • Built exceptional rapport with suppliers and transportation companies to create seamless operations.

BUSINESS AREA SPECIALIST

IKEA
07.2007 - 01.2020
  • Fulfillment and Inventory Management: Maintained healthy E2E inventories across 300+ stores in Europe and North Africa, optimizing deliveries and portfolio phase in/out for various types of assortments such as wood and metal furniture, sofas and armchairs, textiles and frames, corresponding to 100 million worth of sales and more than 10 thousand SKUs.
  • AI Implementation: Acted as an operational reference in the IBM Watson Supply Chain (AI) implementation study within the department, usage worldwide for more than 200 users in regional supply teams.
  • Maintained domestic and international supplies by coordinating with more than 20 international contacts at the same time to source materials and manage distribution.
  • Tracked and monitored purchase orders and deliveries for more than 300 stores and 10 european warehouses.
  • Built supplier relationships with more than 20 suppliers worldwide (from China to Portugal) to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
  • Implemented inventory-management strategies to more than 10 thousand items maximize availability and decrease waste.
  • Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
  • Organized and maintained correct inventory levels between 10 warehouses and 20 direct suppliers to drive highest turns possible on inventory.

BUSINESS SUPPORT SPECIALIST

IKEA
05.2012 - 03.2015
  • Process and Software Improvement: Reviewed and improved internal workflows and routines, and served as a CASY internal system superuser, providing operational support and technical development for more than 5000 users worldwide
  • Communication and Training: Developed communication and training materials for various operational levels and managed the organization's internal online page for more than 200 peers
  • KPI Dashboard: Created and implemented KPI dashboards, providing training on their usage for full department of more than 50 peers.

SALES AND SUPPLY SUPPORT SPECIALIST

IKEA
07.2009 - 05.2012
  • Inventory Management: Ensured stock availability and E2E daily inventory of more than 10k SKUs
  • Training Expertise: Conducted in-store logistics training for other departments and served as an In-store mobile logistics system trainer for more than 250 peers
  • Innovation: Authored the first routine and tool for inventory order requests, optimizing cost and efficiency.

SALES ASSISTANT

IKEA
07.2007 - 07.2009
  • Customer-Centric Approach: Actively listened to thousands of customers, identifying their unique needs and preferences, resulting in improved customer satisfaction and loyalty
  • I am proud to have been requested for my specific attendance from dozens of returning customers
  • Product Passion and Knowledge: Demonstrated genuine passion for the products, effectively conveying their benefits, which led to increased product awareness and sales. Praised for consistently driving sales above 2,5K (x5 average sale) per customer.
  • Kitchens' After-Sales: Led and excelled in after-sales support for kitchen-related products, showcasing dedication and reliability in resolving customer issues, further enhancing the store's reputation for exceptional service for hundreds of customers. Solved a backlog of more than 100 cases of pending claims due to my technical skills.

CUSTOMER SERVICE REPRESENTATIVE

FNAC
10.2003 - 01.2007
  • Part-time job during university attendance
  • Handled hundreds of customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers and handled concerns quickly in different customer services (ticket desk, welcome and financial services)
  • Cashier for hundreds of sales, securing that waiting times were as minimal as possible.
  • Responded hundreds of customer requests for products, services, and company information.
  • Quickly starting utilizing customer service software to manage interactions and track customer satisfaction.
  • Completed physical inventory counts each fiscal year to support sales department.

Education

Master of Arts - APPLIED MANAGEMENT – MAJOR OPERATIONS

ISCTE EXECUTIVE EDUCATION
LISBON (PT)
12.2022

Bachelor of Arts - GEOGRAPHY – MAJOR LAND PLANNING AND MANAGEMENT

UNIVERSIDADE DE LISBOA
LISBON
07.2007

Skills

  • Staff Training
  • Work Planning and Prioritization
  • Team Building
  • Project Management
  • Team Development
  • Procedure Development
  • Detail-Oriented
  • Root Cause Analysis
  • Corrective Action Implementation
  • Decision-Making
  • System Optimization
  • Logistics Database Management
  • Supply Chain Solutions
  • Emergency Response
  • Managing Operations and Efficiency
  • Global Supply Chain coordination
  • Daily Operations Management
  • Order Fulfillment
  • Inventory Management
  • Order Management
  • 3PL Management
  • Production Planning
  • Logistics Analysis
  • Distribution and Warehousing
  • Profit and Loss Management
  • Cost Reduction
  • Customer Service
  • Complaint Resolution
  • Product Knowledge
  • Conflict Resolution
  • Conflict Mediation
  • Computer Proficiency
  • Problem-Solving Abilities
  • Negotiating
  • Statistical Analysis
  • Data Analysis
  • Comparative Analysis
  • SAP
  • ERP Software
  • MS Office
  • Microsoft Visio
  • Gantt Charts
  • JIRA
  • Zendesk
  • PowerBI

Accomplishments

  • Excel, PowerPoint, Word, Visio, Project, Outlook, Googles sheets l INOS, MHS, Isell, DSP e SCM – JDA l SAP l Six sigma white belt l QlikView l COGNOS l SQL l PowerBI l Quicksight

Passions

Travel l Dance l History l Cultures and ways of living l Neurology and Psychology l Lean Thinking and Culture l Leadership forms

Languages

Portuguese
Native language
English
Proficient
C2
Spanish
Advanced
C1
German
Intermediate
B1
French
Elementary
A2

Similar Profiles

CREATE PROFILE
ANA RITA SOUSA