Anastasia Petruhina
Project Manager
Warsaw,14
Summary
Dynamic and results-driven professional with extensive experience in project management, human resources, and multilingual communication. Proven ability to lead cross-functional teams, coordinate complex projects from initiation to successful completion, and implement process improvements that enhance operational efficiency. Skilled in talent acquisition, onboarding, and employee engagement, with a strong focus on building inclusive, motivated teams. Adept at stakeholder communication and relationship management across diverse cultural environments. Fluent in Ukrainian, Polish, English, and Russian, with a background supporting migrant communities and international programs. Committed to delivering high-quality results under tight deadlines and adapting to evolving organizational needs. EU citizenship, no work permits or visas required.
Overview
6
6
years of professional experience
1
1
Certification
4
4
Languages
Work History
Project Manager
INCO
2025.01 - Current
- Managed the full cycle of Job Starter project implementation: planning, monitoring, reporting, coordinating the team and partners — all stages completed on time and within budget.
- Organized and moderated onboarding sessions for 70+ participants, increasing the level of engagement and retention in the program.
- Ensured coaches' coordination during course development, created a unified content structure and consistent educational approach.
- Selected participants according to learning and job search readiness criteria, reducing dropout by 30%.
- Engaged new partners for expanding opportunities (English language, psychological support).
- Implemented course process automation (registration, reminders, progress tracking), reducing administrative burden by 50%.
- Managed communication with participants, represented the company at international conferences, prepared narrative and financial reports for donors.
- Initiated and implemented new educational formats, conducted program impact assessment.
Business Owner
Fit For Face
2020.08 - Current
- Strategic business planning and development to drive growth and profitability of the massage studio network.
- Management and coordination of daily operations across multiple studio locations, ensuring high standards of service quality.
- Overseeing financial management including budgeting, forecasting, and expense control to optimize revenue.
- Recruitment, training, and supervision of skilled therapists and administrative staff to maintain excellent client service.
- Design and implementation of marketing and promotional campaigns to attract and retain clients.
- Customer relationship management, handling feedback and resolving issues to ensure client satisfaction.
- Negotiation and management of supplier contracts and vendor relationships.
- Ensuring compliance with health, safety, and regulatory standards relevant to wellness services.
- Analysis of market trends and competitor activity to identify new business opportunities and service improvements.
- Development of innovative facial massage techniques and service packages tailored to client needs.
Project Coordinator
INCO
2022.07 - 2024.12
- Successfully onboarded about 100 newcomers, improving settlement and employment outcomes.
- Ensured timely delivery of all support services, receiving positive feedback from beneficiaries.
- Facilitated smooth information flow that enhanced newcomer engagement and trust.
- Improved inter-project communication and resource efficiency.
- Coordinating activities aimed at their integration into the team and supporting them and their families in settling in Warsaw: accommodation, first days at the new workplace, child care, psychological care, etc.
- Support in communication in English and Ukrainian/Russian.
- Support in other INCO projects related to Ukraine.
Translator/Customer Support Specialist
BIGRAM S.A.
2022.03 - 2022.07
- Telephone customer service in Polish, Ukrainian, and English;
- CRM management;
- consultancy and information support for migrants;
- database management;
- translation at events and consultations;
- schedule organization;
- email communication.
COO
ROMANOVA COSMETICS
2020.02 - 2022.05
- Operational leadership and supervision of all office and team workflows, ensuring efficient collaboration and alignment across departments.
- Development and implementation of company-wide policies, procedures, and operational standards related to document management, financial processes, and internal controls.
- Optimization of administrative and operational systems through workflow automation, digitalization, and introduction of best practices in office management.
- Oversight of budgeting, resource allocation, and procurement, maintaining cost control and quality assurance in all operational areas.
- Establishment of consistent file naming protocols, metadata categorization, and document retention policies to streamline compliance and retrieval.
- Coordination with executive leadership regarding strategic initiatives, project launches, and cross-functional teams.
- Direct management of onboarding and training programs for new hires and contractors, enhancing team integration and performance.
- Monitoring key operational metrics and reporting results to senior stakeholders for ongoing improvement.
- Ensuring data protection and security by implementing audit trails, access controls, and compliance measures across digital and paper workflows.
- Fostering a culture of transparency, accountability, and continuous improvement among staff.
Education
High School Diploma -
Academy of Hotel Management And Catering Industry
Poznan, Poland 2001.04 -
High School Diploma -
National Technical University of Ukraine
Kyiv 2001.04 -
Skills
Project planning and scheduling
Team management and leadership
Stakeholder engagement
Goal setting and prioritization
Risk assessment and mitigation
Budgeting and resource allocation
Process optimization and improvement
Strategic thinking
Complex problem-solving
Negotiation and conflict resolution
Report development and performance tracking
Communication and interpersonal skills
Critical thinking and adaptability
Technical proficiency: MS Office, CRM, Jira
Contract management and vendor relations
Talent sourcing strategies (Boolean search)
Behavioral and competency-based interviewing
Onboarding and training program facilitation
Diversity, Equity & Inclusion (DEI) advocacy
Employee experience and retention strategies
Employer branding and recruitment marketing
Data analysis for HR and recruitment metrics
Compliance with labor laws and GDPR
Empathy, team motivation and cross-cultural sensitivity
Certification
Google Project Management Professional Certificate
Additional Information
- Valid driver’s license category B
Timeline
Project Manager
INCO
2025.01 - Current
Google Project Management Professional Certificate
2024-07
Project Coordinator
INCO
2022.07 - 2024.12
Translator/Customer Support Specialist
BIGRAM S.A.
2022.03 - 2022.07
Business Owner
Fit For Face
2020.08 - Current
COO
ROMANOVA COSMETICS
2020.02 - 2022.05
High School Diploma -
Academy of Hotel Management And Catering Industry
2001.04 -
High School Diploma -
National Technical University of Ukraine
2001.04 -