Anastasia Petruhina
Project Manager
Warsaw,14
Summary
Dynamic and results-driven professional with extensive experience in project management, human resources, and multilingual communication. Proven ability to lead cross-functional teams, coordinate complex projects from initiation to successful completion, and implement process improvements that enhance operational efficiency. Skilled in talent acquisition, onboarding, and employee engagement, with a strong focus on building inclusive, motivated teams. Adept at stakeholder communication and relationship management across diverse cultural environments. Fluent in Ukrainian, Polish, English, and Russian, with a background supporting migrant communities and international programs. Committed to delivering high-quality results under tight deadlines and adapting to evolving organizational needs. EU citizenship, no work permits or visas required.
Overview
6
6
years of professional experience
1
1
Certification
4
4
Languages
Work History
Project Manager
INCO
01.2025 - Current
- Managed the full cycle of Job Starter project implementation: planning, monitoring, reporting, coordinating the team and partners — all stages completed on time and within budget.
- Organized and moderated onboarding sessions for 70+ participants, increasing the level of engagement and retention in the program.
- Ensured coaches' coordination during course development, created a unified content structure and consistent educational approach.
- Selected participants according to learning and job search readiness criteria, reducing dropout by 30%.
- Engaged new partners for expanding opportunities (English language, psychological support).
- Implemented course process automation (registration, reminders, progress tracking), reducing administrative burden by 50%.
- Managed communication with participants, represented the company at international conferences, prepared narrative and financial reports for donors.
- Initiated and implemented new educational formats, conducted program impact assessment.
Business Owner
Fit For Face
08.2020 - Current
- Strategic business planning and development to drive growth and profitability of the massage studio network.
- Management and coordination of daily operations across multiple studio locations, ensuring high standards of service quality.
- Overseeing financial management including budgeting, forecasting, and expense control to optimize revenue.
- Recruitment, training, and supervision of skilled therapists and administrative staff to maintain excellent client service.
- Design and implementation of marketing and promotional campaigns to attract and retain clients.
- Customer relationship management, handling feedback and resolving issues to ensure client satisfaction.
- Negotiation and management of supplier contracts and vendor relationships.
- Ensuring compliance with health, safety, and regulatory standards relevant to wellness services.
- Analysis of market trends and competitor activity to identify new business opportunities and service improvements.
- Development of innovative facial massage techniques and service packages tailored to client needs.
Project Coordinator
INCO
07.2022 - 12.2024
- Successfully onboarded about 100 newcomers, improving settlement and employment outcomes.
- Ensured timely delivery of all support services, receiving positive feedback from beneficiaries.
- Facilitated smooth information flow that enhanced newcomer engagement and trust.
- Improved inter-project communication and resource efficiency.
- Coordinating activities aimed at their integration into the team and supporting them and their families in settling in Warsaw: accommodation, first days at the new workplace, child care, psychological care, etc.
- Support in communication in English and Ukrainian/Russian.
- Support in other INCO projects related to Ukraine.
Translator/Customer Support Specialist
BIGRAM S.A.
03.2022 - 07.2022
- Telephone customer service in Polish, Ukrainian, and English;
- CRM management;
- consultancy and information support for migrants;
- database management;
- translation at events and consultations;
- schedule organization;
- email communication.
COO
ROMANOVA COSMETICS
02.2020 - 05.2022
- Operational leadership and supervision of all office and team workflows, ensuring efficient collaboration and alignment across departments.
- Development and implementation of company-wide policies, procedures, and operational standards related to document management, financial processes, and internal controls.
- Optimization of administrative and operational systems through workflow automation, digitalization, and introduction of best practices in office management.
- Oversight of budgeting, resource allocation, and procurement, maintaining cost control and quality assurance in all operational areas.
- Establishment of consistent file naming protocols, metadata categorization, and document retention policies to streamline compliance and retrieval.
- Coordination with executive leadership regarding strategic initiatives, project launches, and cross-functional teams.
- Direct management of onboarding and training programs for new hires and contractors, enhancing team integration and performance.
- Monitoring key operational metrics and reporting results to senior stakeholders for ongoing improvement.
- Ensuring data protection and security by implementing audit trails, access controls, and compliance measures across digital and paper workflows.
- Fostering a culture of transparency, accountability, and continuous improvement among staff.
Education
High School Diploma -
Academy of Hotel Management And Catering Industry
Poznan, Poland 04.2001 -
High School Diploma -
National Technical University of Ukraine
Kyiv 04.2001 -
Skills
Project planning and scheduling
Certification
Google Project Management Professional Certificate
Additional Information
- Valid driver’s license category B
Timeline
Project Manager
INCO
01.2025 - Current
Google Project Management Professional Certificate
07-2024
Project Coordinator
INCO
07.2022 - 12.2024
Translator/Customer Support Specialist
BIGRAM S.A.
03.2022 - 07.2022
Business Owner
Fit For Face
08.2020 - Current
COO
ROMANOVA COSMETICS
02.2020 - 05.2022
High School Diploma -
Academy of Hotel Management And Catering Industry
04.2001 -
High School Diploma -
National Technical University of Ukraine
04.2001 -