Anastasiia Lysiuk
Wrocław
Summary
Personable and results-driven professional with extensive experience in dynamic, fast-paced environments. Strong team player with a positive attitude and excellent interpersonal, problem-solving, and time-management skills. Proven ability to build rapport with diverse audiences and adapt quickly to change. Highly motivated to contribute to organizational success through effective communication, empathy, collaboration, and a commitment to continuous learning and improvement.
Overview
8
8
years of professional experience
Work History
Customer Support Consultant
SupportYourApp
02.2023 - Current
- Developed and maintained customer support systems using CRM platforms and Salesforce, which streamlined user interactions and significantly improved customer satisfaction.
- Documented internal support processes and created clear guidelines, ensuring consistent and efficient service delivery across the team.
- Provided professional call and email support, effectively handling various inquiries and technical issues, which helped enhance the overall customer experience.
- Collaborated with developers and cross-functional teams through platforms like Lark, ensuring accurate issue escalation and timely resolution of customer problems.
- Became a product expert by mastering platform features and staying updated with the latest changes, enabling me to deliver precise and timely support to users.
Teaching Partner
Pechersk School International
KYIV
02.2020 - 06.2022
- Researched and implemented effective digital learning strategies to improve knowledge transfer in tech-related environments.
- Delivered engaging sessions using interactive tools, collaborative tasks, and real-life simulations to support soft skill development.
- Worked cross-functionally with peers to create learner-centered, innovative approaches to training and onboarding.
- Proactively upskilled through online certifications and self-study to stay current with industry trends and tools.
Media Center Coordinator
The British International School
07.2019 - 02.2020
- Organized and led various interactive events to foster engagement, collaboration, and a sense of community.
- Planned and managed cross-functional projects from concept to execution, ensuring timely delivery and active stakeholder involvement.
Educational project coordinator
Target Language Academy
10.2018 - 05.2019
- Managed full project lifecycle, ensuring clear documentation and tracking of all requirements.
- Created and executed detailed project plans with defined tasks, milestones, and timelines.
- Implemented quality control measures that improved project performance and delivery.
- Collaborated cross-functionally on research and consulting projects completed on time and within budget.
Customer success manager
Target Language Academy
08.2017 - 05.2019
- Identified customer needs and effectively communicated product value, contributing to increased sales.
- Delivered personalized support, leading to higher customer satisfaction and retention.
- Negotiated contracts with existing clients, reducing costs and improving profitability.
- Analyzed and managed market risks to support informed business decisions.
Education
Master's degree -
National Pedagogical University M.P. Drahomanova
Kyiv06.2014
Bachelor - Child Psychotherapy course
Humanitarian Pedagogical College
Kyiv06.2007
Skills
- Customer relationship management
- CRM software proficiency
- Communication and collaboration
- Problem solving
- Process documentation
- Organizational skills
- Issue resolution
Languages
Ukrainian
First Language
English
Advanced (C1)
C1
Polish
Beginner (A1)
A1
Timeline
Customer Support Consultant
SupportYourApp
02.2023 - Current
Teaching Partner
Pechersk School International
02.2020 - 06.2022
Media Center Coordinator
The British International School
07.2019 - 02.2020
Educational project coordinator
Target Language Academy
10.2018 - 05.2019
Customer success manager
Target Language Academy
08.2017 - 05.2019
Master's degree -
National Pedagogical University M.P. Drahomanova
Bachelor - Child Psychotherapy course
Humanitarian Pedagogical College
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