Anastasiia Tsybulia
Warsaw
Summary
Accomplished Senior Content Moderator and Customer Service professional with expertise in service delivery and demonstrated multitasking proficiency. Detail-oriented team player exhibiting strong organizational skills, coupled with the ability to manage multiple projects concurrently with precision. Actively pursuing a full-time position that presents professional challenges, where I can apply interpersonal skills, excellent time management, and problem-solving capabilities.
Overview
7
7
years of professional experience
Work History
Senior Content Moderator / Tier 1 Tech Support
Lionbridge
09.2020 - Current
- Review sophisticated escalation cases in accordance with procedures and recommendations provided by the Client.
- Serve as Tier 1 Tech Support, analyzing issues reported by Customers and Partners. Submit bugs and tickets on their behalf, communicate with various engineering teams, and provide top-level customer support and assistance via email.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Streamlined moderation processes by implementing effective content filtering tools and techniques.
- Reduced response time for content review, ensuring a safer online environment for users.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
- Support Junior Content Reviewers and Team Leaders in the production process.
Freelance Photographer
Self-employeed
01.2019 - Current
- Enhanced brand visibility by producing high-quality fashion photographs for marketing campaigns and editorials.
- Collaborated with designers and stylists to create visually stunning images that showcased the latest trends.
- Captured compelling images by utilizing advanced lighting techniques, composition, and post-processing skills.
- Increased client satisfaction by delivering exceptional photography services tailored to their unique needs and preferences.
- Managed all aspects of photoshoot production, including location scouting, model casting, wardrobe selection, and set design.
- Consistently met tight deadlines while maintaining the highest standards in image quality and artistic direction.
Content Moderator
Lionbridge
12.2016 - 08.2020
- Verify and certify linguistic and cultural aspects of content in accordance with Client guidelines.
- Provide information on cultural and abusive issues.
- Cooperate daily with team leaders and the Certification Department Director to ensure effective teamwork.
- Streamlined moderation processes by implementing effective content filtering tools and techniques.
- Reduced response time for content review, ensuring a safer online environment for users.
- Prepare reports.
- Be responsible for achieving set objectives.
Education
Master of Arts - International Relations
Coventry University
Coventry 03.2015
Skills
- Interpersonal Skills
- Data Analysis
- Computer Literacy
- Problem Solving
- Analytical Skills
- Customer Service
- Cultural Awareness
- Microsoft Office
- Strong Attention to Detail
- Technical Support
- Emotional Intelligence
- Effective Communication
Languages
Ukrainian, Russian
Native language
English
Advanced
C1
Polish
Intermediate
B1
Timeline
Senior Content Moderator / Tier 1 Tech Support
Lionbridge
09.2020 - Current
Freelance Photographer
Self-employeed
01.2019 - Current
Content Moderator
Lionbridge
12.2016 - 08.2020
Master of Arts - International Relations
Coventry University
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