Anastasiia Yamshchykova
Kyiv (remote)
Summary
Savvy expert experienced in troubleshooting services issues in customer-focused environments. Possesses comprehensive knowledge of standard of support procedures, communication . Skilled in identifying and resolving complex problems and strong experience in multi-tasking without loosing the quality of work.
Overview
4
4
years of professional experience
Work History
Social Media Manager
German School "Це Deutsch"
08.2022 - Current
- Interpreted spoken and written languages other than English and vice versa.
- Maintained message content, tone, and emotion as closely as possible.
- Attended training programs to improve professional knowledge and interpretation skills.
- Provided assistance to the students of our school and help them though out their learning path.
- Delivered prompt service to prioritize customer needs.
Customer Support Representative
Namecheap
02.2021 - Current
- Connected with customers to address questions and resolve issues through live chat and email.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Worked with Jira documentation and communicated with the technical specialists.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Tourist Guide
Anex Tour
04.2019 - 10.2019
- Built personal relationships with guests to promote positive experiences.
- Researched information about different touristic locations to provide accurate, detailed and interesting tours.
- Guided groups of up to 40 people on scheduled tours.
- Worked with VIP tourists and supported them during their vacation and private tours.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Worked in irregular work schedule (from 2-3 AM till the end of the work task).
Education
Bachelor of Tourism Studies - Hotel, Motel, And Restaurant Management
O.M. Beketov National University of Urban Economy
Kharkiv06.2021
Skills
- Providing Feedback
- Issue Resolution
- Information Confidentiality
- Excellent Multitasking
- Time Management
- Customer Feedback Tracking
- Technical Troubleshooting
- Conflict Resolution
- Quality Assurance
Languages
Ukrainian
Native language
Russian
Proficient
C2
English
Upper intermediate
B2
German
Intermediate
B1
Turkish
Beginner
A1
Polish
Beginner
A1
Timeline
Social Media Manager
German School "Це Deutsch"
08.2022 - Current
Customer Support Representative
Namecheap
02.2021 - Current
Tourist Guide
Anex Tour
04.2019 - 10.2019
Bachelor of Tourism Studies - Hotel, Motel, And Restaurant Management
O.M. Beketov National University of Urban Economy
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