Anastasiia Zvonar
Product Owner/ Project Manager
Lębork,Poland
Summary
Experienced Product Owner and Project Manager with extensive expertise in financial services. Skilled in managing end-to-end product lifecycles, streamlining business processes, and driving team performance. Adept at delivering innovative solutions, ensuring stakeholder satisfaction, and managing projects with precision and agility. Known for clear communication, strategic planning and problem-solving abilities.
Overview
20
20
years of professional experience
4
4
Languages
Work History
Product Owner
TAMGA
Warsaw, Poland
2023.09 - Current
- Managed entire product launches from vision and creation to rollout and go-to-market (annuity loans for persons - ekassa.pl and product for improvement of credit score - Scorector.pl)
- Optimized product performance by identifying areas for improvement and implementing necessary changes
Product Manager/Product Owner Corporate Business
JSC Raiffaisen Bank Ukraine
Kyiv, Ukraine
2016.04 - 2023.08
- Optimized and simplified credit processes and agreements for corporate customers (e.g. simplification of the general credit agreement, automation of the covenants process).
- Developed electronic document management using Qualified electronic signature.
- Launched new products by conducting market research and identifying customer needs (e.g. Government Programme 579 for SME and Corporate Business customers).
Process and Product Manager SME Business
JSC Raiffeisen Bank
Kyiv, Ukraine
2009.10 - 2012.02
- Optimized customer experience by delivering new services and products and troubleshooting issues.
- Developed new products and needed documentation to communicate upcoming features and products to internal teams.
- Coordinated the migration of client products and accounts to another back office system
Sales Manager
KreditPromBank
Lutsk, Ukraine
2004.11 - 2009.10
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Master of Economics - Finance
Volyn National University
Ukraine 2001.04 -
Master in International Relations -
Volyn National University
Ukraine 2001.04 -
Skills
Analytical skills
Adaptability and flexibility
Organizational skills
Effective communication
Team collaboration
Self motivation
Decision-making
Customer retention strategies
Problem-solving abilities
Languages
English
Upper intermediate (B2)
Polish
Intermediate (B1)
German
Beginner (A1)
Timeline
Product Owner
TAMGA
2023.09 - Current
Product Manager/Product Owner Corporate Business
JSC Raiffaisen Bank Ukraine
2016.04 - 2023.08
Process and Product Manager SME Business
JSC Raiffeisen Bank
2009.10 - 2012.02
Sales Manager
KreditPromBank
2004.11 - 2009.10
Master of Economics - Finance
Volyn National University
2001.04 -
Master in International Relations -
Volyn National University
2001.04 -