Anastasiya Fedorenko

• managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction;
• maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations;
• coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency;
• built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities;
• assisted in the development of dispatcher training materials, leading to improved job performance throughout the team;
• negotiated prices with brokers;

• increased customer satisfaction by implementing high-quality service standards and staff training programs.
• managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
• developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
• cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
• optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
• supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
• analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.

• enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services;
• streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience;
• assisted customers in navigating online banking platforms, improving their overall digital banking experience;
• developed strong relationships with clients through personalized service, building trust and loyalty with the bank;
• collaborated with team members to meet monthly performance targets, contributing to the branch''s success;
• financial operationts ( accounts openings, money transfers, payments, SWIFT, deposits, credits etc)

• provided online technical support to customers from all over the world;
• solved technical issues on domain name registrations and related services;
• enhanced customer satisfaction by promptly addressing concerns and providing accurate information;
• collaborated with team members to identify areas of improvement in customer service protocols;
• resolved technical issues for customers with clear explanations and step-by-step guidance;
• trained new hires on company policies, procedures, and best practices in customer support roles;
• initiated proactive follow-ups with clients to ensure their needs were met after initial interactions;
• resolved customer complaints by distinguishing, prioritizing and reporting technical issues.

• prepared documents for export of sunflower oil;
• cooperated with all departments of the company e.g. transport, quality, law, sales;
• coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants;
• managed vendor relationships, negotiating contracts with foreign customers.
• provided exceptional customer service when addressing client inquiries or concerns via phone calls, email correspondence or during the meeting.

Main responsibilities:

• provide customers with detailed information about the amusement park;
• sell tickets;
• resolve customer complaints with empathy, resulting in increased loyalty and repeat business;
• collaborate with team members to develop best practices for consistent customer service delivery;
• manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.