Anastasiya Husar
Gdańsk
Summary
Results-oriented professional with a proven track record of driving revenue growth and achieving business objectives. Spearheaded the implementation of delivery, customer support, and customer success processes, resulting in operational efficiency and a 48% growth in Monthly Recurring Revenue (MRR). Skilled in driving cross-functional collaboration, implementing effective business development strategies, and cultivating long-term client relationships.
Overview
12
12
years of professional experience
Work History
Chief Commercial Officer
Wizart.ai
10.2022 - Current
- Developed and executed a successful commercial strategy, driving revenue growth and achieving business objectives.
- Led sales and marketing teams, fostering collaboration and achieving a remarkable 40% growth in new sales.
- Implemented data-driven strategies across marketing, sales, and accounting, leading to a 34% increase in retention rate and a significant 48% growth in Monthly Recurring Revenue (MRR) from upsells and cross-sells to existing clients.
- Managed a cross-functional team of 15+ individuals across sales, marketing, delivery, customer support, and customer success departments.
- Led successful product launches, driving revenue growth and expanding market presence.
Head of Product Delivery Department
Wizart.ai
09.2021 - 09.2022
- Led the Product Delivery and Customer Support departments, driving seamless product delivery and exceptional customer experiences.
- Developed and implemented a comprehensive product delivery process, accelerating delivery time by 62% through streamlined processes and effective project management.
- Built, implemented, and automated end-to-end customer support processes, ensuring prompt and effective resolution of customer inquiries.
- Successfully built and managed a high-performing team of 7 individuals, fostering a collaborative and results-oriented environment.
- Introduced and monitored key performance indicators (KPIs) to evaluate and optimize delivery and customer support performance, making data-driven decisions for continuous improvement.
Product Delivery Manager
Wizart.ai
10.2020 - 09.2021
- Successfully managed product delivery operations, ensuring efficient and timely delivery to clients.
- Reduced delivery time by an impressive 25% through streamlined processes and efficient operations.
- Provided exceptional customer assistance, promptly addressing inquiries and resolving issues with effectiveness.
- Achieved high customer satisfaction by delivering top-notch support and maintaining strong customer relationships.
- Played a pivotal role in enhancing the overall customer experience, contributing to company growth.
Deputy Head of International Cooperation Office
Yanka Kupala State University of Grodno
09.2014 - 02.2017
- Established robust policies and procedures, facilitating global partnerships in teaching and research.
- Forged strategic partnerships with international institutions, resulting in 10 new cooperation agreements and 50 programmes.
- Managed a portfolio of 200+ university partners, overseeing cross-border cooperation projects and exchange programmes.
- Orchestrated 5 international academic mobility projects, coordinating partnership activities and official visits.
- Organized conferences, seminars, and events, fostering collaboration in the international education sector.
- Cultivated an extensive network of collaborators, enabling cooperation and research initiatives.
- Efficiently managed a cross-functional team of 5, fostering productivity and a collaborative work environment.
International Relations Manager
Yanka Kupala State University of Grodno
08.2011 - 08.2014
- Managed and coordinated a portfolio of 80+ university partners and relationships, including international associations and foreign diplomatic services.
- Led 2 international projects, overseeing partnership activities, official visits, and the successful delivery of specific initiatives.
- Supervised and coordinated incoming and outgoing visits with partner universities and diplomatic stakeholders.
Education
Master of Arts - International Relations
Newcastle University
Newcastle-upon Tyne, United Kingdom12.2019
Bachelor of Arts - Cross-Cultural Communication
Yanka Kupala State University of Grodno
Grodno, Belarus06.2011
Skills
Process Development and Streamlining
Team Management
Operational Efficiency Enhancement
Project Management
Data-Driven Decision Making
Commercial Strategy Development
Product Launch
Partnership Development
Timeline
Chief Commercial Officer
Wizart.ai
10.2022 - Current
Head of Product Delivery Department
Wizart.ai
09.2021 - 09.2022
Product Delivery Manager
Wizart.ai
10.2020 - 09.2021
Deputy Head of International Cooperation Office
Yanka Kupala State University of Grodno
09.2014 - 02.2017
International Relations Manager
Yanka Kupala State University of Grodno
08.2011 - 08.2014
Master of Arts - International Relations
Newcastle University
Bachelor of Arts - Cross-Cultural Communication
Yanka Kupala State University of Grodno
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