Anastasiya Kavalouskaya

Incident Management: Effectively oversee and address incidents within the data center by identifying problems, collaborating with technical teams, and executing measures to reduce downtime and maintain service continuity.

Security Management: Supervise the implementation and compliance with security protocols to protect sensitive data infrastructure from potential threats.

Alarm Management: Oversee and evaluate alarm systems to ensure they operate at peak efficiency. Investigate and respond to alerts, and conduct root cause analyses to prevent future occurrences.

Collaboration: Work closely with cross-functional teams, including managers and engineers, to maintain operational efficiency and service reliability. Ensure open and clear delivery of the information to customers to address their needs, and provide timely information on incident status and resolutions.

Documentation and Reporting: Create incident reports that outline processes and resolutions. Maintain accurate records of security incidents and alarm responses to ensure compliance and promote continuous improvement.

Project Participation: Actively participate in specialized projects designed to improve data center operations, leveraging insights gained from operational experience to improve strategic planning and execution. Collaborate with team members to identify opportunities for enhancement, share best practices, and contribute to the successful implementation of initiatives that drive efficiency and effectiveness within the data center.

Service Request Management: Efficiently handle the acceptance, registration, escalation, and distribution of service requests through both email and telephone channels. Ensure control and debriefing of tickets within the customer service system.

Remote Technical Support: Provide comprehensive remote technical to clients, addressing their inquiries and resolving issues promptly.

Service Reporting: Generate detailed service reports for both customers and management, ensuring transparency and accountability in service delivery.

Monitoring Requests: Oversee the project mailbox manage request queues to ensure timely responses and resolutions.

Training and Development: Coach and mentor new agents in customer service best practices and technical troubleshooting techniques to enhance team performance.

Quality Assurance: Maintain a strong focus on high-quality service, ensuring customer satisfaction and adherence to service standards.

Research and Tour Planning: Conduct thorough research to design and plan engaging tours that meet the and needs of clients.

Presentation Development and Delivery: Prepare and deliver informative presentations to effectively communicate tour details and enhance the overall experience for participants.

Sightseeing Recommendations: Provide advice on sightseeing opportunities, ensuring clients have access to the best attractions and experiences.

Excursion Organization and Leadership: Organize and lead excursions ensuring smooth operations and a memorable experience for all participants.

Problem Solving: and resolve any issues that may arise during tours, demonstrating adaptability and a commitment to customer satisfaction.

Translation and Interpretation Services: Offer translation and interpretation services to facilitate clear communication between tourists and local entities.

Transportation and Accompaniment: Ensure safe and efficient transportation for tourists, accompanying them throughout their journey to enhance their experience.

This comprehensive approach ensures a seamless and enjoyable experience for all clients, fostering positive relationships and repeat business.

Shift Leadership: Lead and manage the assigned shift, ensuring operational efficiency and adherence to company policies and procedures.

Labor Expense Management: Monitor and control labor expenses, making necessary adjustments in response to business demands to optimize resource allocation.

Performance Evaluation and Coaching: Conduct regular evaluations of team members’ performance, providing constructive feedback and coaching to foster professional growth and enhance overall team effectiveness.

Guest Relations: Establish and maintain positive rapport with guests, addressing their needs and resolving conflicts promptly to ensure a high level of customer satisfaction.

Operational Oversight: Manage and control labor, game spread, and game limits in accordance with prevailing business conditions, ensuring compliance with regulatory requirements and company standards.

Performance Monitoring: Continuously monitor and assess the performance of dealers and supervisors, implementing strategies for improvement where necessary.

Conflict Resolution: Effectively handle conflicts employing problem-solving techniques to achieve win-win solutions, thereby promoting a harmonious work environment and enhancing guest experiences.

This comprehensive approach to shift management not only ensures operational excellence but also contributes to a positive workplace culture and exceptional service delivery.