Summary
Overview
Work History
Education
Skills
Foreign Languages
Personal Information
Timeline
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Anastasiya Sakovich

Anastasiya Sakovich

Warsaw

Summary

Take an enthusiastic approach to the subject, try to carefully examine all the details of the work I am going to deal with. Scrupulous, constantly striving to improve the quality and effectiveness of my performance. Always try to be a part of the team.

Overview

15
15
years of professional experience

Work History

Business Application Support Specialist

EPAM Systems
01.2018 - 01.2023
  • Providing non technical and/or administrative support for users of certain EPAM business applications;
  • Gathering and analyzing information about the users’ issues and determining the best way to resolve their problems
  • Processing service requests/incidents within the timeframe by following standard operational procedures documented in Knowledge Base;
  • Functional escalation to 2nd/3rd levels of support when needed;
  • Managing permissions via admin consoles;
  • Continuous collaboration with development teams towards Problem Management, Continuous Service Improvement;

Selling and Customer Service Specialist

Mobile TeleSystems
01.2011 - 01.2018
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Analyzed customer needs to suggest products to meet individual demands.
  • Sold equipment and related products in installments

Consultant and Translator

HEAD (The company of elite sporting goods)
01.2010 - 01.2011
  • Advised customers on store's tennis products;
  • Translated documents/catalogues from Russian to English.
  • Reviewed, edited and proofread translated documents for accuracy.
  • Translated website content from other languages to English.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Sales and Marketing Specialist

AET (Amusement And Educational Technologies)
01.2010 - 12.2010


  • Delivered compelling product presentations that highlighted key features, benefits, and advantages over competitor offerings.
  • Developed, maintained and utilized diverse client base.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Recorded accurate and efficient records in customer database.
  • Generated advertising brochure for vendor use.

Translator

Belagroservice
09.2008 - 11.2009
  • Implemented international phone calls abroad.
  • Translated documents from Russian to English.
  • Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.

Office Manager

Vitebskfish DLC
06.2008 - 09.2008
  • Meeting visitors and ensuring a pleasant and comfortable working atmosphere.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Education

Teacher of the English and German languages -

Vitebsk State University Named After P.M.Masherov
Belarus
06.2008

Foreign Languages Department -

Minsk State Linguistic University
Belarus
06.2004

Skills

  • Customer Assistance
  • Customer Support
  • Microsoft Office
  • Cash Handling
  • Business Correspondence
  • CRM Systems

Foreign Languages

English - B2

Russian -native

Polish - conversational level

Personal Information

  • Date of Birth: 06/02/86
  • Driving License: B

Timeline

Business Application Support Specialist

EPAM Systems
01.2018 - 01.2023

Selling and Customer Service Specialist

Mobile TeleSystems
01.2011 - 01.2018

Consultant and Translator

HEAD (The company of elite sporting goods)
01.2010 - 01.2011

Sales and Marketing Specialist

AET (Amusement And Educational Technologies)
01.2010 - 12.2010

Translator

Belagroservice
09.2008 - 11.2009

Office Manager

Vitebskfish DLC
06.2008 - 09.2008

Teacher of the English and German languages -

Vitebsk State University Named After P.M.Masherov

Foreign Languages Department -

Minsk State Linguistic University

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Anastasiya Sakovich