Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anastazja Solarz

Kraków

Summary

A versatile professional proficient in multiple languages, and skilled at navigating diverse cultural and professional settings, I have approximately eleven years of experience living and studying in Europe, fostering a deep understanding of various cultural nuances and business environments. During this time, a wide range of work experiences and interactions with individuals from diverse backgrounds have enriched my skills.

In a diverse role, responsibilities include handling customer payments, resolving disputes, and arranging special payment terms while ensuring timely processing and offering personalized guidance on payment options. Active pursuit of overdue payments involves collaborating with debtors to establish feasible schedules and explore fair solutions. Additionally, top-notch service is provided at Shell Energy, addressing a range of inquiries and assisting clients with account-related concerns.

Beyond finance, service extends as an English job coach, conducting tailored practice sessions to enhance language skills and prepare clients for competitions and interviews. Individual strengths are analyzed, team selection is strategized, and direct guidance and motivation are offered, empowering clients for success in both linguistic and professional endeavors. Resourceful Specialist offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

8
8
years of professional experience

Work History

Credit Management Specialist- Collections Support

Shell Energy
10.2022 - Current
  • Customer payments are managed, disputes investigated, and complaints addressed by adjusting accounts as needed.
  • Special payment arrangements are facilitated through documented correspondence, ensuring timely payment processing and guiding customers in selecting convenient payment plans.
  • Additionally, advice on payment options and recommendations for suitable methods are provided, along with negotiation of payment plans and maintenance of accurate payment records.
  • Overdue payments and delinquent accounts are pursued by contacting debtors via phone or mail.
  • Collaboration with debtors to establish payment schedules, negotiate repayment terms, and explore alternative solutions to settle outstanding debts is emphasized.
  • Provided to over 300 individuals in settling their outstanding financial situations.
  • Collected, arranged, and inputted information into a database system.

English Communiction Coach /Sales and Business Development Professional

Self Employed Web
02.2016 - Current
  • Develop relationships with clients to provide ongoing support and encouragement.
  • Assess the strengths and weaknesses of opponents to develop valuable techniques and increase preparedness.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Direct guidance, encouragement, and motivation are provided to clients to prepare them linguistically and mentally for competitions.
  • Additionally, assistance is extended to adult learners in readiness for mock interviews, ensuring their preparedness for forthcoming roles in the professional domain.
  • In the capacity of an English job coach, planning, organizing, and conducting practice sessions to improve clients' English language skills is the primary focus.
  • Analysis of both clients' strengths and weaknesses and those of opposing teams is undertaken to customize training sessions effectively
  • Furthermore, strategy formulation and team member selection for competitions are based on proficiency levels and language capabilities.

Customer Experience Maker

Shell Energy
02.2022 - 10.2022
  • In the role, the dedication was directed towards delivering superior, polite, and skilled service to the clientele.
  • Motivated by a commitment to exceed performance standards, a variety of inquiries were proficiently managed. These encompassed facilitating smooth transitions for new customers joining Shell Energy from previous providers and resolving account-related issues such as billing discrepancies and meter reading inquiries.
  • Guidance was provided to customers regarding payment options, with appropriate methods recommended.
  • Tailored payment plans were negotiated to meet individual requirements, and meticulous maintenance of customer payment records was ensured.

Language and Academic Coach

AGH University Of Science And Technology
08.2021 - 02.2022
  • Instruction was provided to professors in academic English, readying them for important conferences and scholarly pursuits.
  • The scope of the role involved directing students in improving their English speaking and writing skills, alongside proofreading and translating academic and administrative documents.
  • As a content editor, responsibilities included researching, proofreading, and publishing various types of media, encompassing both traditional and online formats.
  • Analysis of readership data was conducted to formulate content strategies aimed at increasing user engagement. Moreover, articles were fact-checked and strict adherence to correct spelling, grammar, and syntax was ensured across all materials.

Language Instructor

EVEREST
11.2019 - 02.2022
  • English instruction was delivered to both children and adults. The focus was on imparting the skills required to effectively embrace and use the new language.
  • Support was provided to adults in integrating English into their professional and daily lives, while teenage students were motivated to excel in their examinations.
  • From experience, a language teaching methodology was developed aimed at accelerating students' acquisition of the English language.

Language Instructor

Faber
09.2020 - 09.2021
  • In the academic capacity, adult learners were instructed in both traditional classroom settings and via online platforms.
  • The responsibility involved facilitating their acquisition and application of English language skills within their professional contexts.
  • Instructional materials were curated, proficiency levels assessed, and a resilient mindset fostered, motivating them to persist in their pursuit of mastering a second language.

English Teacher

Cracow International School
11.2019 - 08.2020
  • Tasks involved coordinating classroom lectures and coursework
  • Curating relevant materials and activities for students.
  • Handling classroom crises and resolving conflicts as they arose was part of the responsibility.
  • Informing parents about their children’s academic progress was fulfilled.
  • The educational framework utilized during this time was based on the Cambridge curriculum.
  • Engagement extended to collaborative interactions with individuals from diverse geographical and cultural backgrounds, including developed countries.

Customer Care Representative

Open Way
01.2016 - 01.2019
  • Responsibilities included creating and editing an online shop webpage,
  • along with handling customer inquiries via phone calls and emails to effectively manage their queries.
  • Furthermore, oversight of the shipping processes was part of the duties.

Berlitz

English Trainer
02.2017 - 01.2018
  • Following the Berlitz teaching system, English knowledge essential for business, finance, and law was provided to clients.
  • Throughout the employment period, a diverse range of clients was encountered, and guidance was offered according to their needs.

Education

Master of Arts - English Philology

Jagiellonian University
Poland
10.2019

Bachelor of Arts - English Philology And Humanistics

Państwowa Wyższa Szkoła Wschodnioeuropejska
Poland
10.2016

An Exchange Program - English Philology

Uniwersytet Karola Eszterházyego
Hungary
10.2014

Skills

  • Project Planning
  • Advanced Communication
  • Self-Directed
  • Interpersonal Communication
  • Organizational Skills
  • MS Office
  • Problem-Solving
  • Attention to Detail
  • Technical communication
  • Issue Research
  • Expert Problem Solving
  • Improvement plan knowledge
  • Analytical Thinking
  • Documentation Management
  • Customer Relations
  • Idea Development and Brainstorming
  • Data Analysis
  • Knowledge of :
    -Jira
    -Zendesk
    -CRM
    -G Suite

Languages

English, Polish
Native language
Russian
Proficient
C2
Ukrainian
Proficient
C2
German
Elementary
A2

Timeline

Credit Management Specialist- Collections Support

Shell Energy
10.2022 - Current

Customer Experience Maker

Shell Energy
02.2022 - 10.2022

Language and Academic Coach

AGH University Of Science And Technology
08.2021 - 02.2022

Language Instructor

Faber
09.2020 - 09.2021

Language Instructor

EVEREST
11.2019 - 02.2022

English Teacher

Cracow International School
11.2019 - 08.2020

Berlitz

English Trainer
02.2017 - 01.2018

English Communiction Coach /Sales and Business Development Professional

Self Employed Web
02.2016 - Current

Customer Care Representative

Open Way
01.2016 - 01.2019

Master of Arts - English Philology

Jagiellonian University

Bachelor of Arts - English Philology And Humanistics

Państwowa Wyższa Szkoła Wschodnioeuropejska

An Exchange Program - English Philology

Uniwersytet Karola Eszterházyego
Anastazja Solarz