Anasthasi Oulai
Summary
Besides being a young mother, I am a dedicated customer service representative and collection representative who provides quality service via email, phone or chat for ultimate customer satisfaction. I have maintained customer relationships by understanding customer needs and resolving their queries, improving service quality by submitting processes to be implemented. I have also retained sensitive information in accordance with local and regional legislation. I am proficient in general concepts of e-commerce workflow and processes with excellent time management skills combined with superior knowledge of the customer service industry and I2C. Bilingual and hardworking, I am legally allowed to work in Poland based on the status of full-time higher education in Poland and my residence permit. I am ready to start immediately and join my next team.
Overview
3
3
years of professional experience
Work History
Invoice to Cash (I2C)
Akzo Nobel Car Refinishes
10.2023 - 02.2025
- Optimized cash collection procedures by closely monitoring accounts receivable, ensuring timely payments from clients.
- Managed invoicing activities for seamless revenue recognition, maintaining accurate financial records.
- Send remittance advice to the cash app for account cleaning
- Implemented customer credit policies and procedures, resulting in reduced risk exposure and improved cash flow for the organization.
- Monitored and maintained a clean accounts receivable aging report to ensure prompt resolution of overdue balances.
- unlock orders according to company procedure
- Ensured proper credit assessments were completed for new customers, minimizing financial risk for the organization.
- I helped train new team members on company-specific processes and tools used in the collections function.
- Handled day-to-day accounting processes to drive financial accuracy.
- Input financial data and produced reports using [Software].
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Customer Service Advisor
Webhelp
07.2022 - 11.2022
- Assist customers in placing orders, fulfilling refunds, and handling exchanges
- Discuss promotions, products, and anything pertaining to better and more satisfactory service for the customer
- Handle customer complaints and provide alternatives and/or solutions to ensure the resolution of complaints
- Reach out to customers via email and telephone to verify account information
- Redirect calls as needed and work with my supervisor to address any outstanding issues or concerns
- Use sales computer technology to maintain customer records and orders
Customer Service Representative
Teleperformance
12.2021 - 09.2022
- Planning, preparing, and delivering lessons
- Preparing teaching materials
- Helping pupils/learners improve their listening, speaking, reading, and writing skills via individual and group sessions
- Checking and assessing learners' work
- Organizing and running specialist courses and events
French Tutor
Teleperformance
12.2021 - 09.2022
- Online and indoor Tutor for beginners and proficient of French language for different purposes in a private online Platform
Education
BACHELOR'S DEGREE -
National University of Economics
06-2025
Skills
- Adaptability
- Service Desk
- Salesforce
- Native in french language
- Zendesk
- Attention to detail
- Team collaboration
- Time management capabilities
- Effective communication techniques
- Strong analytical skills
- Payment processing
- Conflict resolution techniques
- Collection strategies
- Order management experience
- Microsoft Excel proficiency
- SAP experience
- Organization skills
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Excellent communication
- Self motivation
Languages
French
Native language
English
Intermediate
B1
Timeline
Invoice to Cash (I2C)
Akzo Nobel Car Refinishes
10.2023 - 02.2025
Customer Service Advisor
Webhelp
07.2022 - 11.2022
Customer Service Representative
Teleperformance
12.2021 - 09.2022
French Tutor
Teleperformance
12.2021 - 09.2022
BACHELOR'S DEGREE -
National University of Economics
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