Andra-Luiza Straton

Working with SAP and Salesforce

• Provide the customers with all the required information about the products
• Processed customer digital orders in SAP and coordinated with Conexiom for efficient order fulfilment
• Verify stock availability and the materials' properties
• Communicated regularly with carriers, logistics teams, and trade compliance departments to ensure smooth operations.
• Take care of customers' complaints and collaborate with the quality department for further investigation
• Managed weekly back orders and identified alternative materials to ensure timely delivery
• Reviewed invoices in SAP and ensured accurate application of credit/debit notes
• Provide the customer each document needed for the materials they are ordering

• Assisted customers with online and telephone support
• Addressed requests and special cases in a timely manner
• Resolved hotel reservation issues, including cancellations
• Processed payments and reimbursements as required