Andrea Quartulli
Volla (NA)
Summary
Proven security professional with a robust background in crowd control and conflict resolution. Excelled in maintaining safety and enhancing customer retention through strategic communication and emergency management. Skilled in patrolling and threat assessment, demonstrating exceptional physical fitness and patience. Achieved significant reduction in rule infractions, ensuring a secure environment for patrons and staff.
Overview
10
10
years of professional experience
Work History
Bouncer
Riviera Del Mar
04.2024 - Current
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Called police to report criminal acts.
- Contributed to venue profitability by ensuring maximum capacity was maintained without compromising guest safety or comfort.
- Established rapport with regular customers, creating a welcoming environment that encouraged repeat business.
- Patrolled exterior and interior of premises.
- Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence.
Bouncer
Club Partenopeo
05.2023 - 10.2023
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Called police to report criminal acts.
Sales Agent
AIA SPA
11.2014 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
Education
CLOSE PROTECTION OPERATIVE -
EUROPEAN SECURITY ACADEMY
POLAND07.2024
PRIVATE MILITARY CONTRACTOR -
EUROPEAN SECURITY ACADEMY
POLAND07.2024
High School Diploma -
ISTITUTO EUGENIO MONTALE
Napoli07.2013
Skills
- Firearms handling
- Executive protection
- Threat Assessment
- Crowd Control
- Physical Strength
- Self-defense techniques
- Patience and Tolerance
- Exterior patrol abilities
Languages
Italian
Native language
English
Advanced
C1
Timeline
Bouncer
Riviera Del Mar
04.2024 - Current
Bouncer
Club Partenopeo
05.2023 - 10.2023
Sales Agent
AIA SPA
11.2014 - Current
CLOSE PROTECTION OPERATIVE -
EUROPEAN SECURITY ACADEMY
PRIVATE MILITARY CONTRACTOR -
EUROPEAN SECURITY ACADEMY
High School Diploma -
ISTITUTO EUGENIO MONTALE
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