Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Generic
Andrea Viggiano

Andrea Viggiano

Krakow

Summary

Passionate about everything that is defined as “online business”, over the years I have tried my hand at learning numerous skills until I found what I was most passionate about, the creation and development of websites, which I have now been carrying on for over 17 years old, I had my own online shop in Italy and another here in Poland with my ex-partner, I developed several websites through the use of CMS such as Magento, PrestaShop, WordPress, and others.

What I earned in all these years:

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in the e-commerce industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Tech-savvy Web Developer contributes specialty in search engine optimization, marketing, social media management, and audio/video integration to launch custom-tailored code for website presence.

Detailed understanding of complex, up-to-date programming languages and considerations. An innovative approach to actualizing organizational marketing plans. Resourceful navigation of intricate factors governing web planning, security, SEO, and launch.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Passionate Advertising Sales Executive offering expertise in creating robust sales pipelines, achieving high sales goals, and building long-term relationships.

Proficient in quickly recommending options to customers to help meet market reach goals. Outstanding team leadership record.

Demonstrated record of accomplishment in proposing, outlining, and writing engaging, fresh content. Logical and methodical with a creative eye for details and diligence in producing exceptional work. Well-versed in building interest in readers, marketing books and critically approaching problems.

Overview

26
26
years of professional experience

Work History

Quality Analyst Specialist

Cognizant for Google
Krakow
07.2022 - Current
  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
  • Monitored inbound and outbound calls made by 12/15 employees to provide constructive feedback.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
  • Created and revised procedures, checklists and job aids to reduce error disputes by 27%.

Technical Implementation Specialist

Cognizant for Google
Krakow
05.2021 - 07.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Customer Service Specialist

Accenture
Krakow
08.2018 - 05.2021
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.

Web Developer

Self Employe
01.2004 - 05.2021
  • Determined coding requirements for site creation, including e-commerce capability, security and specialized scripts.
  • Employed search engine optimization tactics to increase reach of targeted audience.
  • Generated web hosting presence to accommodate specified needs, uploading and maintaining files on account.
  • Drafted customized layout and wireframes based on predetermined parameters and expectations.
  • Implemented website maintenance, content management, update and security resource tutorials to assist end-user training.
  • Coded websites using HTML, CSS, JavaScript and jQuery languages.
  • Conducted testing and review of website design for responsiveness, clarity and effectiveness.
  • Developed advertising tactics and implemented new solutions for increased brand awareness.
  • Envisioned, designed and launched revamped website to better convey company brand.
  • Collected performance data on each promotion to better plan future events.
  • Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol.
  • Developed insights on marketing campaigns to assess performance against goals.
  • Monitored systems for intrusions or denial of service attacks and reported security breaches to appropriate personnel.
  • Troubleshot issues with websites and fixed scripting and use issues.
  • Designed graphics for website decoration and layout.
  • Configured and purchased domains for websites.
  • Backed up or modified applications and related data to provide for disaster recovery.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Order Picker - Quality Control

Jumbo Supermarketen
Den Bosh
06.2017 - 04.2018
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

Senior Web Developer

Techmet & Univer-sal
Bielsko Biała
08.2014 - 09.2016
  • Provided front-end website development using WordPress, Hubspot and other editing software.
  • Collaborated with marketing department to determine organizational need and design pages to meet goals.
  • Conducted testing and review of website design for responsiveness, clarity and effectiveness.
  • Implemented website maintenance, content management, update and security resource tutorials to assist end-user training.
  • Implemented Google-based SEO and ad campaigns to meet budget specifications.
  • Assembled and addressed technical and design requirements, integrating user-facing and front-end elements to maintain web presence effectiveness.
  • Developed customer-facing communications with measurable click-thru rates for marketing conversion tracking.

SEO Specialist

Spartoo
Paris
05.2011 - 04.2012
  • Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
  • Analyzed SEO outreach goals and presented findings to marketing director.
  • Executed tests, collected and analyzed resulting data, and identified trends and insights to achieve maximum ROI in paid search campaigns.
  • Incorporated XML sitemaps, robots.txt files and 301 redirects to facilitate search engine spidering, crawling and indexing.
  • Created content strategies for digital media.
  • Built, implemented and updated effective SEO strategies.

Product Specialist

Themas engineering - Ferrari Group
Como
08.2010 - 05.2011
  • Researched product's technical specifications and accurately communicated information.
  • Managed testing equipment, including ongoing maintenance and storage.
  • Compiled, processed and analyzed test data and results to improve product quality.
  • Collaborated with engineers in new product introduction phases to develop and verify design changes.

Education

High School Diploma -

Istituto Giovanni Pascoli
Como
08-1999

Skills

  • Web developer
  • International sales support
  • Excellent written and oral communication
  • Order fulfillment
  • Good listening skills
  • Retail materials management
  • Service standard compliance
  • Stock management
  • Website optimization
  • Content Marketing
  • Technical Analysis
  • Web development projects
  • Search Engine Optimization
  • Programming Languages
  • CSS
  • HTML
  • Marketing
  • PHP
  • Budget understanding
  • Facebook expertise
  • Google Ads
  • Campaign development
  • Customer engagement
  • Customer Relations
  • Marketing and advertising
  • Client communication
  • Visual Inspections
  • Cool Under Pressure
  • Customer Service and Rapport
  • Customer Order Management
  • Customer Account Management
  • Needs Assessment
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Call Volume and Quality Metrics
  • Call Control
  • Excellent Attention to Detail

Software

Excel

Prestashop

Google Analytics

Filezilla

Wordpress

Languages

Italian
Native language
Polish
Elementary
A2
English
Upper intermediate
B2
French
Elementary
A2
Spanish
Elementary
A2

Timeline

Quality Analyst Specialist

Cognizant for Google
07.2022 - Current

Technical Implementation Specialist

Cognizant for Google
05.2021 - 07.2022

Customer Service Specialist

Accenture
08.2018 - 05.2021

Order Picker - Quality Control

Jumbo Supermarketen
06.2017 - 04.2018

Senior Web Developer

Techmet & Univer-sal
08.2014 - 09.2016

SEO Specialist

Spartoo
05.2011 - 04.2012

Product Specialist

Themas engineering - Ferrari Group
08.2010 - 05.2011

Web Developer

Self Employe
01.2004 - 05.2021

High School Diploma -

Istituto Giovanni Pascoli
Andrea Viggiano