Andrei Shpakouski
Warszawa
Summary
Motivated IT specialist with experience in Salesforce administration, IT service management, and software development. Adept at optimizing workflows, developing automation logic, and maintaining complex systems. A collaborative team player with a strong analytical mindset and a passion for continuous learning.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Junior Salesforce Developer/Administrator (Intern)
Totalizator Sportowy
07.2024 - 09.2024
- Assisted in creating and optimizing business processes within Salesforce.
- Worked on customizing views, fields, and objects in Salesforce.
- Wrote and modified Apex code to automate tasks and improve functionality.
- Used SOQL to create custom queries for data analysis and reporting.
- Developed and maintained various reports, including in Tableau.
- Gained hands-on experience with Salesforce Lightning and other platform features.
Information Technology Specialist
Project 27
11.2021 - 07.2024
- Worked with ITSM software: HP Service Manager and SMAX (developed by OpenText, formerly Micro Focus).
- Maintained and configured IT service management tools using RAD, JavaScript, and occasionally C++.
- Supported production servers integrated with other software systems.
- Managed databases (MS SQL, MySQL) for system operations.
- Developed business automation logic for internal processes
Education
Computer Science
Wroclaw University of Science And Techology
Wroclaw, Poland01-2024
Skills
- CRM Tools: Salesforce (Visual Force Page / Lightning, Apex, SOQL), Tableau
- Programming: JavaScript, Python, C, HTML/CSS
- Databases: MySQL, MS SQL
- Development Tools: Git, SVN
- Platforms: Linux, Windows
- Other: Jira, Confluence, MS Office (VBA Scripts)
Certification
- Nokia Academy Certificate
- Micro Focus SM320 - Service Manager v9.5
- Micro Focus SM350 - Service Manager v9.5
Languages
Russian
Native language
Polish
Upper intermediate
B2
English
Intermediate
B1
Ukrainian
Beginner
A1
Timeline
Junior Salesforce Developer/Administrator (Intern)
Totalizator Sportowy
07.2024 - 09.2024
Information Technology Specialist
Project 27
11.2021 - 07.2024
- Nokia Academy Certificate
- Micro Focus SM320 - Service Manager v9.5
- Micro Focus SM350 - Service Manager v9.5
Computer Science
Wroclaw University of Science And Techology
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