TIA - End-to-end insurance software platform
ANDREW BEREZNICKI
Business Coordinator
Summary
Organized and dedicated professional administrative and office employee with proven record of handling wide range of business and executive support tasks to promote sustainable value within fast-paced environments (Shared Service Centre). Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Business Coordinator
Opel Finance Poland
2020.01 - 2020.03
- Maintained smooth back-office functions to promote efficient business operations.
- Supported special financial and business projects with administrative assistance.
- Assisted coworkers and staff members with special tasks on daily basis.
- Generated and analyzed financial and business reports to help management with making key decisions.
Learning & Development Assistant
KCR
2019.05 - 2019.08
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Produced reports on learning and development activity using agreed HR performance indicators.
- Collected, reviewed and analyzed clinical trials data from clinical research associates for management needs.
Procurement Associate
DHL
2018.10 - 2019.04
- Carefully read and interpreted requisition orders to understand specialized terms and requirements.
- Researched and evaluated new and current vendors to determine suitability of products and contract and pricing negotiations.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Personal achievements: Acquired best vendors on Polish market with finest quality products, and terms and conditions, provided large cost savings.
Senior Claims Associate
AXA
2009.04 - 2017.03
- Worked effectively in fast-moving work environment to process large volumes of life, unemployment and disability claims.
- Evaluated and settled complex insurance claims in strict timeframes.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Implemented vast improvements in smooth insurance operation software and more effective communicating with customers.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Personal achievements: Decreased high volume of calls and complaints by 40% on monthly basis through implementation of templates of appropriate letters. Received Employee of the Month award as a result of the highest productivity and quality.
Customer Service Representative
Syncreon
2006.09 - 2007.12
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Personal achievements: Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Education
MBA - Management and Marketing
University of Management And Banking
Poland 2002.10 - 2004.06
Bachelor of Tourism Studies - Tourism & Recreation
Academy of Hotel Management And Catering Industry
Poland 1999.10 - 2002.06
Skills
Detail-oriented
Software
Clinical Conductor CTMS - Clinical trial management software for clinical trials.
FileNet - database management platform
GoSource - procurement sourcing platform
Microsoft Office - generating financial reports, correspondence management
Certification
IC3 - Internet and Computing Core
Timeline
Business Coordinator
Opel Finance Poland
2020.01 - 2020.03
Learning & Development Assistant
KCR
2019.05 - 2019.08
Procurement Associate
DHL
2018.10 - 2019.04
Senior Claims Associate
AXA
2009.04 - 2017.03
Customer Service Representative
Syncreon
2006.09 - 2007.12
MBA - Management and Marketing
University of Management And Banking
2002.10 - 2004.06
Bachelor of Tourism Studies - Tourism & Recreation
Academy of Hotel Management And Catering Industry
1999.10 - 2002.06
Introduction to Clinical Research
ICH Good Clinical Practice E6,R2
First Certificate in English, ESOL
IC3 - Internet and Computing Core
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