Andriana Mohylna

• Managed end-to-end customer support for US-based B2B clients, handling both written and verbal communication in English

• Processed and managed customer quotes, posting loads to internal systems and monitoring carrier availability by region
• Worked daily with industry platforms such as DAT Board and Sylectus, as well as Slack, Microsoft Teams, and email
• Covered loads by matching customer requests with available drivers and carriers under time pressure
• Coordinated pickups and deliveries (dispatch), ensuring smooth execution across drivers, carriers, brokers, and internal teams
• De-escalated high-stress situations by calmly managing client expectations and providing clear, timely solutions
• Acted as the primary point of contact when shipments were at risk, ensuring service continuity and customer satisfaction
• Handled complex cases involving truck breakdowns
• Prioritized and coordinated multiple shipments simultaneously in a fast-paced, time-sensitive environment
• Supported internal operations by sharing knowledge and training new team members (up to 10 colleagues)
• Coordinated task distribution between team members during after-hours shifts to ensure workload balance and timely issue resolution
• Took full ownership of operational issues including failed pickups, delivery delays, tracking breakdowns, and last-minute changes